UE300 usb3.0 gigabit ethernet adapter only working on usb2 port

UE300 usb3.0 gigabit ethernet adapter only working on usb2 port
UE300 usb3.0 gigabit ethernet adapter only working on usb2 port
3 weeks ago
Model: UE300
Hardware Version: V1
Firmware Version:

I use this adapter to connect to microcontrollers directley on my laptop(rpi stm32). If i plugin the adapter it does not show up(all ports are usb3). If i plugin the adapter in a usb2 port on my desktop it works. But usb3 on my desktop also does not work. I got it working if i plugin a newer version of the adapter from my friend(v3.1) in first and then mine. Has anyone an idea how to solve this.

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#1
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6 Replies
Re:UE300 usb3.0 gigabit ethernet adapter only working on usb2 port
3 weeks ago

@mastamic 

 

What is the operating system of your computer? 

 

And what is the current hardware version of the UE300? 

 

You mentioned that you got it working by plugin a newer version to your computer, is it UE300 V3.1? 

 

With UE300 plugged into the USB 3.0 port of your computer, please go to computer management-device manager-network adapter page to verify whether you can see the TP-Link adapter. And please tell us the device status. 

 

Good day. 

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#2
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Re:UE300 usb3.0 gigabit ethernet adapter only working on usb2 port
3 weeks ago

@Kevin_Z  I run windows 10, my hardware version is V1.0 and the newer version i tried was V3.1. My adapter does not show up in network manager or device manager under network adapters or usb devices. The led on the adapter is on and blinking if pluged in to a network otherwise the led is off

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#3
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Re:UE300 usb3.0 gigabit ethernet adapter only working on usb2 port
3 weeks ago - last edited 3 weeks ago

@mastamic 

 

Thanks for your reply. So the UE300 V1 still cannot be detected by the USB 3.0 port of your desktop, but the V3.1 works fine, right? Or once you plug and unplug the UE300 V3.1, the UE300 V1 works well with it plugged into the USB3.0 port?

 

Besides, we need consult the related engineer about the difference between the V1 and V3.1. 

 

Any updates, we will let you know. 

 

Good day. 

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#4
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Re:UE300 usb3.0 gigabit ethernet adapter only working on usb2 port
3 weeks ago

@Kevin_Z Now after a reboot of my laptop the UE300 V1 does not work anymore. The time i got the v1 working it worked well in the usb 3.0 port. And the v3.1 also works well.

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#5
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Re:UE300 usb3.0 gigabit ethernet adapter only working on usb2 port
3 weeks ago

@mastamic 

 

Sorry, I did not get your point. How did you make the UE300 V1 work on the USB 3.0 port of your laptop? 

 

You mentioned that UE300 V1 does not work anymore, could you please provide more information? Like it cannot be recognized by the USB 3.0 port on the laptop or so.

 

And now even though it does not work on the laptop, can it be detected by the USB 2.0 port? 

 

When and where did you buy this adapter? 

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#6
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Re:UE300 usb3.0 gigabit ethernet adapter only working on usb2 port
3 weeks ago

@Kevin_Z  The UE300 works flawless on USB2 the problem is that my laptop does not have a USB2 port. Itried a lot of things to get it to work on USB3. there is just nothing that works consistent.

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#7
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