M7650 settings are being reset

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

M7650 settings are being reset

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
M7650 settings are being reset
M7650 settings are being reset
2019-11-13 11:02:32 - last edited 2019-11-20 07:30:40
Model: M7650  
Hardware Version: V1
Firmware Version: 1.1.6

The APN setting default to pay as you go, however, I'm on a UK Vodafone contract. 

 

PAYG won't work so I have to change the APN to Vodafone Contract every time the device starts as settings aren't retained.

 

This is very frustrating so reaching out before returning the unit.

  0      
  0      
#1
Options
1 Accepted Solution
Re:M7650 settings are being reset-Solution
2019-11-14 05:44:18 - last edited 2019-11-20 07:30:40

@ataylor 

 

Try to create the network connection profile manually with the APN information. Instruction as below: 

https://www.tp-link.com/support/faq/1663/

 

And please ensure that the firmware is up to date.

 

Still the same, try to hard reset it manually by holding the reset button/hole and reconfigure it. 

 

Any updates, please let us know.

If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
Recommended Solution
  0  
  0  
#2
Options
3 Reply
Re:M7650 settings are being reset-Solution
2019-11-14 05:44:18 - last edited 2019-11-20 07:30:40

@ataylor 

 

Try to create the network connection profile manually with the APN information. Instruction as below: 

https://www.tp-link.com/support/faq/1663/

 

And please ensure that the firmware is up to date.

 

Still the same, try to hard reset it manually by holding the reset button/hole and reconfigure it. 

 

Any updates, please let us know.

If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
Recommended Solution
  0  
  0  
#2
Options
Re:M7650 settings are being reset
2019-11-16 14:35:43

@Kevin_Z Many thanks, that seems to have fixed things. 

 

Much appreciated.

  0  
  0  
#3
Options
Re:M7650 settings are being reset
2019-11-20 07:30:34

@ataylor 

 

That would be great, glad to hear that. 

 

You can take more time to test its performance.

 

Any further problem, be free to let me know.

 

 

If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
  0  
  0  
#4
Options

Information

Helpful: 0

Views: 1443

Replies: 3

Related Articles