Deco M9 Plus v2 firmware not possible to update and are missing features compared to v1

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Deco M9 Plus v2 firmware not possible to update and are missing features compared to v1

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Re:Deco M9 Plus v2 firmware not possible to update and are missing features compared to v1-Solution
2020-07-03 08:35:30 - last edited 2020-07-05 17:56:41

@e3henri 

 

Hello, sorry to respond late.

 

As mentioned in this below post, this 1.4.0 version firmware for the Deco M9 Plus can ONLY by updated via the Upgrade Tool and will not be pushed via the Deco app, so it is suggested to upgrade it by following the instructions attached in the firmware download file:

https://community.tp-link.com/en/home/forum/topic/212300

 

This version is an officially released firmware and it is not a beta test one, so don't worry about it.

 

Good days.

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#317
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Re:Deco M9 Plus v2 firmware not possible to update and are missing features compared to v1
2020-07-05 10:59:54

@TP-Link_Deco 

 

 

I tried the update tool but it says I cannot log in: "incorrtect TP-link ID or password". I'm 100% sure the email adres and password are okay. Even changed to a new password on the deco app to make sure but still no luck. 

 

 

So I can log in to the deco app, I can login to this website but I cannot log in to the update tool. Why?

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#318
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Re:Deco M9 Plus v2 firmware not possible to update and are missing features compared to v1
2020-07-05 15:59:24

@Robert_M 

 

I did not have any issues with logging in for the update. Maybe try changing the password into something simple, temporarily.

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#319
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Re:Deco M9 Plus v2 firmware not possible to update and are missing features compared to v1
2020-07-06 06:30:25

@Robert_M 

 

Hello, sorry about that.

 

We do receive two customers' feedback that they cannot update the firmware on their Windows 10 computer, but they successfully update the firmware via MAC or Windows server. What is the operating system of your computer? Do you have any other computer which can be used to give it a go? If not, we will need to check more details and try to help you.

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#320
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Re:Deco M9 Plus v2 firmware not possible to update and are missing features compared to v1
2020-07-06 07:28:18

@TP-Link_Deco 

 

it's a windows 10 system. No other systems available unfortunately.

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#321
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Re:Deco M9 Plus v2 firmware not possible to update and are missing features compared to v1
2020-07-06 07:34:48

@Robert_M 

 

Hello,

 

Our engineer will email you, if you are willing to do further analysis, please check your inbox.                      

 

Thanks for your cooperation and support. Good day.

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#322
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Re:Deco M9 Plus v2 firmware not possible to update and are missing features compared to v1
2020-07-06 20:54:26 - last edited 2020-07-07 08:59:57

Did we loose port 30000 in firmware 1.4.0?

I updated from 1.4 beta to 1.4.0 using the web ui.

I gave the units a reset and now I cannot connect anymore (connection refused).

I'm running in AP mode.

 

Anyone else seen this issue?

 

Edit: nevermind, web ui is working for both when using port 80.

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#323
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Re:Deco M9 Plus v2 firmware not possible to update and are missing features compared to v1
2020-07-07 09:45:21

@Robert_M Got the same issue with "incorrtect TP-link ID or password".

 

I used the old tool called upgrade_GDPR.exe however, which did it's job fine

You can find it in this zip:

https://static.tp-link.com/2020/202003/20200324/M9v2_1.4.0.zip

 

Only use the upgrade_GDPR.exe and use the manual in the word file... then use the firmware from the official website, rename it to firmware.bin (else you have to type over the whole name) and place it in the same directory as your upgrade tool is.

 

Then enter your username, password, server (IP address of 1 of your TP-Link) and firmware (firmware.bin) and press UPGRADE, repeat this for all your TP-Link v2 devices.

 

Will there ever be an update available for the 1.2 based versions in the Deco app? Or is the update meganism broken in that version? If so, what the heck did you do. I've already given up on TP-Link and will never buy these devices again (I think I'm one of many in this forum).

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#324
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Re:Deco M9 Plus v2 firmware not possible to update and are missing features compared to v1
2020-07-07 15:21:37

@XiniX00 

What would expect from a company based in China?  Perfect software?

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#325
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Re:Deco M9 Plus v2 firmware not possible to update and are missing features compared to v1
2020-07-07 17:08:44

@XiniX00 

 

Thanks! Upgraded 2 of 3 Deco's using this tool; the third one gives an error: 

Exception in Tkinter callback
Traceback (most recent call last):
  File "lib-tk\Tkinter.py", line 1541, in __call__
  File "upgrade.py", line 327, in upgrade
  File "upgrade.py", line 263, in upgrade_firmware
  File "upgrade.py", line 248, in call_tmpcli
  File "tmpv2\application.py", line 35, in request
  File "tmpv2\proto\tmp\client.py", line 195, in request
  File "tmpv2\proto\tmp\transaction.py", line 109, in sendrecv
  File "tmpv2\proto\tmp\client.py", line 144, in recv
BusinessError: Received packet with business error 9
 

 

Last time I used this same tool to update all three of them. Any tips?

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#326
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