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WA854RE DHCP Error

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WA854RE DHCP Error

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WA854RE DHCP Error
WA854RE DHCP Error
2019-12-26 13:10:34 - last edited 2020-01-02 09:29:23
Model: TL-WA850RE  
Hardware Version: V3
Firmware Version: V3

I have a WA854RE that is not working. I am able to connect to it and the it connect back to my main router setup page, but I can not connect to the internet. When I look at the access logs it is unable complete the DHCP pull from my main router.

 

My main router has an IP of 192.168.0.1 gives the range extender an IP address (192.168.0.100). The Range Extender status says DHCP is Auto (On). It also lists Type as Dynamic (failed). Any thoughts?

 

Thanks,

 

Daniel

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1 Accepted Solution
Re:WA854RE DHCP Error-Solution
2020-01-01 13:16:08 - last edited 2020-01-02 09:29:23

@GTE 

 

@Kevin_Z 

 

I figured it out. A little trial and error this morning and now it works. 

 

The key setting were the 'Default Gateway' and 'Primary DNS'. Both had to be set to the IP of the main router (in this case 168.192.0.1). 

 

 

 

Thank you for all your help!

Daniel

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Re:WA854RE DHCP Error
2019-12-26 19:32:32

@GTE 

 

A quick update. I can log in and under network settings I can see setting the RE IP address manually, but the lower portion where I can turn on or off the DHCP is not there. Any alternative ideas out there?

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Re:WA854RE DHCP Error
2019-12-27 03:24:59

@GTE 

 

Hello, what is the led status of the TL-WA854RE? Below is the setup instruction you can refer to:

https://www.tp-link.com/support/download/tl-wa854re/#video

Note: Please use the main router's wifi password to configure it. 

 

Please login to the web interface of the TL-WA854RE and show us screenshots of the settings-status page and the settings-network page. 

 

Besides, what iis the model number of your main router? And do you know its hardware and firmware version? 

 

Thanks in advance. And Merry Christmas. 

 

 

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Re:WA854RE DHCP Error
2019-12-27 19:32:33

Thanks for the reply. All of the RE LEDs are solid on.

 

The main router is an ARRIS: TG3492LG-LC.

 

 

 

@GTE 

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#4
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Re:WA854RE DHCP Error
2019-12-30 10:18:27 - last edited 2020-01-03 01:12:43

@GTE 

 

Hello, thanks for your reply. 

 

Please degrade the firmware from 20190801 to 20181204. The steps are the same as upgrading firmware.

https://www.tp-link.com/support/download/tl-wa854re/v3/#Firmware 

 

After that, please login to the web UI of  TL-WA854RE and setup a static IP for the extender; then turn on the DHCP server and reconfigure the extender to give it a go.

 

Any updates, please let us know.

 

Good day. 

 

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#5
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Re:WA854RE DHCP Error
2019-12-30 19:42:31

@Kevin_Z 

 

Thanks, 

 

When I open the link, I only see V2 firmware (TL-WA854RE(EU)V2_150916) not V3. I can not find any V3 version of the firmware. I am accessing it from Switzerland.

 

Daniel

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#6
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Re:WA854RE DHCP Error
2019-12-31 00:39:38

@GTE 

 

Hi Daniel, seems that local website has not uploaded V3. 

 

Below is the download link you can use: https://www.tp-link.com/en/support/download/tl-wa854re/v3/#Firmware 

 

May it help. 

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Re:WA854RE DHCP Error
2019-12-31 13:48:06

@Kevin_Z 

 

I was able to download the firmware and install it. I was able to go and turn DHCP on. However, I can't connect to the internet.

 

 

 

 

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#8
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Re:WA854RE DHCP Error-Solution
2020-01-01 13:16:08 - last edited 2020-01-02 09:29:23

@GTE 

 

@Kevin_Z 

 

I figured it out. A little trial and error this morning and now it works. 

 

The key setting were the 'Default Gateway' and 'Primary DNS'. Both had to be set to the IP of the main router (in this case 168.192.0.1). 

 

 

 

Thank you for all your help!

Daniel

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#9
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Re:WA854RE DHCP Error
2020-01-02 09:36:05

@GTE 

 

Hi Daniel, great to hear that you figured it out finally. and thanks for your valued reply. 

 

If need more help in the future, do not hesitate to contact us.

 

Good day. 

 

 

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