Can't save hue settings

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Can't save hue settings

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Can't save hue settings
Can't save hue settings
2020-01-05 20:18:49 - last edited 2020-07-21 16:17:59
Model: Deco M9 Plus  
Hardware Version:
Firmware Version: 1.2.10

I want to connect my Philips hue bridge with the deco M9. The deco finds my bridge, it pairs, finds all my lights, let's me assign the lights to rooms, but at the last step it tells me saving the setting failed, please re-enter your information. 

 

I tried rebooting the deco, the hub, the pairing but nothing works. What's going wrong?

 

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#1
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1 Accepted Solution
Re:Can't save hue settins-Solution
2020-01-06 03:46:22 - last edited 2020-01-06 03:47:32

@Behtjes 

 

Hello, we have released a beta firmware which you can install and verify whether it can fix this issue.

 

I will message you the download link of the beta firmware. 

 

Any update, be free to let us know.

 

Good day. 

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#2
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Re:Can't save hue settins-Solution
2020-01-06 03:46:22 - last edited 2020-01-06 03:47:32

@Behtjes 

 

Hello, we have released a beta firmware which you can install and verify whether it can fix this issue.

 

I will message you the download link of the beta firmware. 

 

Any update, be free to let us know.

 

Good day. 

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#2
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Re:Can't save hue settins
2020-03-21 17:27:27
Just bought and installed a pair of M9's to replace my old Google Wifi that was struggling with the number of devices now that we are all working from home and I have the same issue - did the new firmware fix it and if so can I also have a link please...
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#3
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Re:Can't save hue settins
2020-03-21 18:13:06

@TwiggyLobster it didn't.  And no further support from tp link.... Bad!

 

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#4
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Re:Can't save hue settins
2020-04-19 20:12:59
Hi Kevin, you mentioned a beta Firmaware to solve the issue above. I am having the same issue as explained above. I am trying to connect 45 HUE lights and at the last step it fails to save. I am running 1.3.0 Build 20190821 Rel. 54023 on two decos. Could you provide me with the beta for testing?
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#5
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Re:Can't save hue settins
2020-07-21 16:19:43 - last edited 2020-07-21 16:21:37

Even with the latest firmware I'm unable to save the Hue settings when in router mode. When in AP mode, the deco doesn't find the Hue bride. The Hue is directly connected to the Ethernet port on the deco. How to solve this @Kevin_Z ?

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#6
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Re:Can't save hue settings
2020-07-26 03:36:22

@Behtjes 

I have the same issue any fix for this? I purchased the M9 for the smart home hub! Very disappointing that I cannot add my hue bridge and ligh

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#7
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Re:Can't save hue settings
2020-07-29 18:29:40

@Mumbles no solution yet. And NO SUPPORT from tp-link. Very disappointing...

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#8
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Re:Can't save hue settings
2020-08-09 01:07:01 - last edited 2020-08-09 01:07:29

@Behtjes :( very disappointing.

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#9
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Re:Can't save hue settings
2020-08-16 04:32:54
Ok I figured it out make sure ALL your lights are turned on and is reachable to your bridge I had a old globe still paired to my bridge that was causing the error
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#10
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Re:Can't save hue settings
2020-08-16 19:25:04

@Mumbles Nice. But in AP mode it doesn't even find my bridge... Is yours in router or AP Mode?

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#11
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