Archer c6 "no internet access" and sometime not connecting to the wifi saying "limited connection"

Archer c6 "no internet access" and sometime not connecting to the wifi saying "limited connection"
Archer c6 "no internet access" and sometime not connecting to the wifi saying "limited connection"
2020-01-13 18:44:53 - last edited 2020-12-25 03:20:50
Model: Archer C6
Hardware Version: V2
Firmware Version: 1.2.0 Build 20191014 rel.33289(4555)

I've faced basiccally two kind of problems. Am I received a faultly product?

 

  1. Sometimes in some of my connected devices showing "no internet access" but at the same time the other routers connceted with same internet have internet access. 
  2. Sometimes Some device could not connected to the router but the wifi are showing in the list. After some time of tring it show "limited connection" even I'm setting beside the router.

 

Every time at the time of problem I instantly connected to my another router which is tplink TL-WR841N, connected to the main WAN and that was working perfectly. Archer c6 is connected with the WR841n with wire and dynamic IP setup.

The problem always fixed every time after restart the router. I need to restart the router almost two to three times a day which the other one is on from long time. I've even forgot when I've turned off my WR841N. 

 

Does I've received a faulty archer c6. 

7
7
#1
Options
2 Accepted Solutions
Re:Archer c6 "no internet access" and sometime not connecting to the wifi saying "limited connection"-Solution
2020-09-17 03:50:02 - last edited 2020-09-17 03:50:07

@Hoowaganz  @13vagrant  @Feizel  @mrshg  @Rectifies  @XGU  @Manoj-Mehta 

 

Hello all, apologies for the super late reply.

 

For those who encounter issues with the wireless connection of the Archer C6, please ensure you are running the latest 1.3.5 official firmware already. If the issue persists, please kindly verify what is your exact issue but not just stating still issues or still not working, which will not help at all. It will be more convenient for us to help those who come across real issues more efficiently based on the sufficient information they provided, we hope our customers will understand. Thanks.

 

If there is still an issue or issues with the latest 1.3.5 official firmware, please confirm the basic info as below:

1. What is the exact issue now, is the 2.4G wireless still unstable or 5G unstable or all 2.4G/5G/Wired connections are having issues?

2. Are all wireless devices or both wired and wireless devices experiencing the same dropout or just some special or old clients? When they got disconnected, is the wireless network of the Archer C6 still broadcasting or the wireless network is no longer available on all other devices as well?

3. If only the 2.4G wireless or 5G is not stable, try to disable the smart connect on its web interface first and modify the wireless settings, such as wireless channel, channel width, which would help in some cases:
https://www.tp-link.com/support/faq/2292/

 

Thanks again for your time and patience.

Recommended Solution
0
0
#18
Options
Re:Archer c6 "no internet access" and sometime not connecting to the wifi saying "limited connection"-Solution
2020-12-25 03:17:09 - last edited 2020-12-25 03:17:18

@HectorEspino   @drago20013 

 

Hello, thanks for reporting the issue again.

 

Our developer do provide a beta firmware to optimize the 2.4G Wi-Fi performance, you may try to update the firmware based on the region version of your Archer C6 or A6:

For Archer C6EU V2: https://static.tp-link.com/2020/202010/20201030/ArcherC6v2_eu-up-ver1-3-6-P1[20201030-rel60104].zip

For Archer A6EU V2: https://static.tp-link.com/2020/202010/20201030/ArcherA6v2_eu-up-ver1-3-6-P1[20201030-rel60104].zip

For Archer C6/A6US V2: https://static.tp-link.com/2020/202011/20201110/ArcherA6v2_us_tw_c6us-up-ver1-1-8-P1[20201110-rel52599].zip

 

Note: We as always strongly recommend our customer upgrade their TP-Link devices to the latest official firmware, you can try the beta firmware posted by our TP-Link Admins/Officials unless the official firmware doesn't resolve the issue you experience.

 

Merry Xmas to all community users~

Recommended Solution
3
3
#49
Options
208 Reply
Re:Archer c6 "no internet access" and sometime not connecting to the wifi saying "limited connection"
2020-01-14 08:28:15

@SubhX 

 

Hello, for now, it is hard to say whether this Archer C6 is a detective one, but we can do further analysis to locate this issue and verify whether we can fix it. 

 

It seems that the network connection from Archer C6 is unstable. Please help us to confirm the information below. 

1. The light status of the Archer C6 when it lost connection. Especially the internet led. 

2. Try to login to the web UI of Archer C6 and show us a screenshot of the advanced-status page even though there is no internet access.

3. At the same time, you can connect your computer to the modem directly and verify whether it can get internet; if so, please connect it back to the Archer C6 by wired cable to clone the MAC address under advanced-network-internet page.

4. Besides, please ensure that the firmware is up to date. 

 

May it help. 

0
0
#2
Options
Re:Archer c6 "no internet access" and sometime not connecting to the wifi saying "limited connection"
2020-02-24 09:39:55

@SubhX hey, dear also the same problem here, sometimes it works fine and some time goes down...

 

I'm unable to understand the main problem regarding this technical issue, can to the team help me?

 

We use this router of tp-link to manage and run our GazabLyrics website over the internet, thank you!

0
0
#4
Options
Re:Archer c6 "no internet access" and sometime not connecting to the wifi saying "limited connection"
2020-02-24 18:15:07

@Manoj-Mehta Hello,

Mine has been became quite stable after replace the router. That was might be a defective one. 

1
1
#5
Options
Re:Archer c6 "no internet access" and sometime not connecting to the wifi saying "limited connection"
2020-03-30 00:10:36
I had exactly same problem. and google helped me to find here. same hardware same firmware. It happens to my two iphones and also my Mac. I have to disconnect the wireless and connect again to make the internet be accessible again. It looks to me a software issue.
0
0
#7
Options
Re:Archer c6 "no internet access" and sometime not connecting to the wifi saying "limited connection"
2020-05-08 23:32:25

@XGU did you find a fix?

0
0
#8
Options
Re:Archer c6 "no internet access" and sometime not connecting to the wifi saying "limited connection"
2020-05-27 18:14:28

@SubhX I bought the Archer C6 v2 in Dec'19. I had an OTA firmware update (1.3.0 Build 20200402 rel.52000(4555)) last week and post that I seem to have the same problem. 

 

After enabling Smart Connect 3 days ago, the config got corrupted. After restoring my previous config, it didn't get any better. I finally did a factory reset and configured my previous settings. I tried each change like DHCP, DNS, etc and noticed if things were ok. 

 

While things have stabilized now, but the 2.4 GHz band is problematic. In a day it happens once, all devices on 2.4GHz stay connected but show "No Internet". The resolution is either to restart the router. But since the Router reboot takes more time for this model, an easier way is either to disable and enable the 2.4 GHz band by accessing the Router through 5 GHz band. This can also be done by keeping the WPS button pressed for 5 secs (disabling the WiFi) and then repeating the same process to enable WiFi. The problem is in Smart Connect I am unable to change the WiFi channels.

 

I presume it is a Firmware issue and TP Link needs to provide a fix.

5
5
#9
Options
Re:Archer c6 "no internet access" and sometime not connecting to the wifi saying "limited connection"
2020-05-28 14:28:17

@SubhX 

Hi,had this issue in the past with my c6 EU Version. Must be a bug in 1.2.0. Try Firmware 1.2.1. 1.3.0 seems too buggy.  Firmware 1.2.1 is the release before 1.3.0. Good luck !

Archer C6 EU V2 (Firmware Beta 1.3.6 Build 20201208-rel52296)
0
0
#10
Options
Re:Archer c6 "no internet access" and sometime not connecting to the wifi saying "limited connection"
2020-05-28 15:02:52

I have the same issues, it started a month ago. It became impossible to work from home, I updated the firmware to 1.3.0 and it got even worse. ISP confirmed there is no issue on their side. The MAC address suggestion is useless. Never had the same issues with Assus routers.

1
1
#11
Options
Re:Archer c6 "no internet access" and sometime not connecting to the wifi saying "limited connection"
2020-05-28 16:49:09 - last edited 2020-05-28 17:41:19

EDIT UPDATE: I ordered the A6 not C6.
I just ordered A6 router (not C6) but appears it's same specs as the C6?
Maybe I send it back when I get it?

 

I just now looked and the Current 05-2020 firmware download for The C6 is Archer C6(US)_V2_191112.zip

 

with this bin file insided ->  ArcherA6v2_us_tw_c6us-up-ver1-1-5-P1[20191112-rel36515].bin

 

which is the exact same bin file that downloads for my A6 in the Archer A6(US)_V2_191112.zip

    TP-Link's sales juggling act for theses versions are insane.

 

But more important what version firmware upgrade does that represent (?)
The file names don't seem to match previous posts version nums of 1.2.0, 1.2.1 or 1.3.0 ?

 

0
0
#12
Options
Re:Archer c6 "no internet access" and sometime not connecting to the wifi saying "limited connection"
2020-05-29 17:18:34

Things look stable now with Smart Connect disabled and both bands enabled with different SSID's. New devices connect to the 5G band and the rest connect to 2.4G band.

0
0
#13
Options