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Erratic operation, Archer AX3000

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Erratic operation, Archer AX3000

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Erratic operation, Archer AX3000
Erratic operation, Archer AX3000
2020-01-16 06:11:38
Model: Archer AX3000  
Hardware Version: V1
Firmware Version: 1.0.0 Build 20190724 rel.39445(5553)

Hi

 

I would like to ask for your support since I have the Archer AX3000 V.1 Firmware 1.0.0 Build 20190724 rel.39445 (5553), which has had an erratic operation.

 

Which can work properly for hours and days, and sometimes after 15 minutes of use it freezes until I have to restart it.

Sometimes my mobile devices do not recognize the password, if I try to connect a new mobile device, it does not recognize this with the 2.4Ghz or 5Ghz network.

 

Other times when I am on the desktop computer with ethernet, the router stops responding completely and I cannot reach it by connecting another computer on LAN. until I have to restart it.

 

I currently have it as a router, but I have also tried to use it as an AP. and behaves the same way.

Apologies for my English, and thanks for your support.

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#1
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4 Reply
Re:Erratic operation, Archer AX3000
2020-01-16 07:02:50

@Orta2000 

 

Hello, you can read this article and try to install the beta firmware attached to give it a go.

https://www.tp-link.com/support/faq/2751/

 

Any updates, please let us know.

 

Good day. 

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#2
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Re:Erratic operation, Archer AX3000
2020-01-18 09:39:18

Good day @Kevin_Z 

 

I have installed the recommended firmware since Thursday, January 16, 2020, and in these two days none of the symptoms mentioned have been presented.

 

I will continue monitoring it but it seems that this firmware is the solution.

 

Thank you very much Kevin_z and thanks for your support

 

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#3
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Re:Erratic operation, Archer AX3000
2020-01-18 10:26:15
Good day I think I spoke very soon, today the same fault and behavior reappeared at 4:24 am the router was completely blocked and I was not allowed access via LAN, or Wifi 2.4 or 5ghz the password was incorrect. I had to restart it to restore the service.
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#4
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Re:Erratic operation, Archer AX3000
2020-01-19 09:45:25

@Orta2000 

 

Thanks for your valued reply; sorry to hear that the beta firmware cannot fix the issue either.

 

To help you figure it out, we would like to follow up your case via email and do further analysis.

 

If you are willing to troubleshoot, please check your inbox.

 

Good day. 

 

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