@Kevin_Z

Hi I am having the same issue. I have the Deco M4 installed and it has been working perfectly for the past few months. However, all of a  sudden last week my laptop (wIndows 10) has no internet connection when connected to the Deco. Every other device works fine. Connecting to the wifi the deco is connected to also works fine (however I need Deco to extend the wifi to certain areas of the house)

When I connect to Devo on the laptop, it says 'connected, no internet' for a few seconds, then says 'connected, secured' but no website works (tried several browsers)!

In answer to the questions: 

1. What is the current network diagram? 

Virgin Media Hub connected to Deco M4. 2 Deco M4s in the house.

(connecting this laptop to Virgin media hub directly works fine)

phones, ipad, smart Tv all continue to be fine with Deco

2. When the "no internet connection" message pops up on your laptop, please click here to verify its IP address and gateway. Then please ping the gateway of Deco and show us the results. 

See screenshot

3. Please list some examples of the websites which you cannot access and try to ping them and tell us the results.

Every website

4. Try to forget the network on the laptop and reconnect it to the Deco; and you can reserve an IP address for it on the Deco app. 

Haven't tried this yet as unsure how to? 

5. Besides, you can update the driver of the network adapter built-in the laptop. 

I believe it is up to date.

Any suggestions?!

Thanks 

@animeteme  Same problem here. iPhone can be connected and iMac not both at the same place. Or vice versa. Seems completely arbitrary. Happens to iMac, 2 iPhone 11 pros, 1 Macbook air. Sometimes it reconnects after a while, sometimes it doesn't.

For example right now, I have my phone connected but my iMac refuses to have Internet with the same connection. Also, the iMac doesn't appear on the deco app on my phone neither on the main deco nor on the extension where it actually should be connected to.

Seems to be a problem many users have. Any solution?

Same problem for me with my laptop. All other devices working fine and have access to internet.

My solution was to reset network on my laptop : 

- netsh int ip reset

- netsh winsock reset

- restart laptop

But some times the problem occurs again and I have to do the reset again :-( 

@animeteme  this happened to me but i am using M5. All the devices in the house connecting to 2 M5, one laptop suddenly show connected but no internet, a few hours later then happened to a second laptop. 

Rebooted the Deco, restart laptop, flush DNS, problem persist. 

I had to enable the random hardware address in the wifi setting in windows 10 to get back the access.