Deco M4 - my laptop shows "no internet connection", but there is internet

Deco M4 - my laptop shows "no internet connection", but there is internet
Deco M4 - my laptop shows "no internet connection", but there is internet
2020-02-21 18:57:20 - last edited 2020-02-21 19:00:01

Hello,

 

I recently installed a Deco M4 mesh at home and it was working fine in the beginning.   However, I recently started getting a "No internet connection" status icon on the lower right corner of my laptop Windows screen.   This status icon changes to show that an internet connection has been established every once in a while, but this only lasts for a few seconds before it changes back to a no connection status.    Even though the status shows that there is no internet connection, I can browse the internet fine, except for certain services and applications that display a message telling me that an internet connection is required.

 

If I connect to any other wireless network with this same laptop, this icon showing no connection does not appear at all.

 

The strange thing is that other laptops and devices that connect to my Deco M4 mesh do not show this problem, only this particular laptop does.   

 

It seems like the conflict is only between my laptop and the Deco M4 mesh, but I could not pinpoint the issue to either device given that both of them work fine when connected with other different devices.

 

I have installed the latest firmware update.

 

Any idea what could be happennig?

Thank you,

 

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Re:Deco M4 - my laptop shows "no internet connection", but there is internet
2020-02-24 02:06:10

@animeteme 

 

Thanks for your information, we will do further analysis to locate this issue and try to fix it. 

 

1. What is the current network diagram? 

2. When the "no internet connection" message pops up on your laptop, please click here to verify its IP address and gateway. Then please ping the gateway of Deco and show us the results. 

3. Please list some examples of the websites which you cannot access and try to ping them and tell us the results.

4. Try to forget the network on the laptop and reconnect it to the Deco; and you can reserve an IP address for it on the Deco app. 

5. Besides, you can update the driver of the network adapter built-in the laptop. 

 

Good day. 

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