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can't connect to net but wifi alive

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can't connect to net but wifi alive

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Saint

2020-03-11 00:12:08

Posts: 2

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2020-03-10

can't connect to net but wifi alive

2020-03-11 00:12:08

Model: Deco M4

Hardware Version:

Firmware Version:

Any idea what is going on?

Symptom

install went fine; no complications; fresh firmware during install

all works fine for a few days

"can't connect to internet" error from every device

Deco box and helpers show red lite

modem shows "internet on"

Action

power off modem

power off Deco box

... wait...

power on modem, wait for solid "internet on" lite

power on Deco box, wait for solid white

wait for "helpers" all green

Net access now restored... until next time

Topology

Charter Comm is ISP

Arris TM1602A cable modem

Deco-M4 US v1. 0 w/ wire conx to modem; box central to 1 story house

two Deco "helpers"

computer wire conx to Deco box

tablets & devices use wifi

2 Reply

Kevin_Z

2020-03-11 02:40:06

Posts: 21611

Helpful: 5056

Solutions: 2549

Stories: 21

Registered: 2018-12-24

Re:can't connect to net but wifi alive

2020-03-11 02:40:06

@Saint

Thanks for the information provided.

When the Deco M4 stops working and became red, please connect your computer to the cable modem directly to verify whether you can access internet.

In the meantime, please click here to get the IP address and gateway obtained by your PC.

If it works well, please connect the PC back to the main Deco via ethernet cable and open Deco app to clone MAC address.

Note: Open Deco app, go to more-advanced-MAC clone, enable it and choose " Use Client MAC Address" and select the computer.

Besides, you can swap the locations of the Deco units or switch the slave Deco to the main Deco to give it a shot.

https://www.tp-link.com/support/faq/2400/

May it help.

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Saint

LV1

2020-03-19 20:04:09

Posts: 2

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2020-03-10

Re:can't connect to net but wifi alive

2020-03-19 20:04:09

@Kevin_Z

Can I connect to the M4 from a desktop browser vs. a device app?

If so, how?

rom a browser, how do I take steps needed to correct this disconnect?

I installed for my bro-in-law in another state. so I have the app but he only has a browser.

can't connect to net but wifi alive

can't connect to net but wifi alive

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