Archer C6 Wont connect to VPN service

Archer C6 Wont connect to VPN service
Archer C6 Wont connect to VPN service
2020-03-14 16:07:49
Model: Archer C6
Hardware Version: V2
Firmware Version: 1.2.1 Build 20200110 rel.60119(4555)

Hello, 

I have Archer C6 as Router, and im using macOS Catalina and im trying to access my VPN Service i've contacted the support guys they said to test out if ports UDP Ports 1400 and 500 open, i did using nc commnad, my problem is i can access the servie from any network but not my home network even on my mobile Hotspot!!


Thanks

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Re:Archer C6 Wont connect to VPN service
2020-03-16 06:11:53

@MalekB 

 

What is the current network diagram? What kind of VPN connection you have set up? Have you ever tried to disable firewall on your devices? And if the mobile hotspot failed to connect to the VPN service either, it is suggested to check the settings at VPN service's end as well. 

 

 

 

 

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Re:Archer C6 Wont connect to VPN service
2020-03-16 12:44:41

@Kevin_Z current network as Router, bitdefender vpn service, i tried to disable it same same, it works fine on the mobile hotspot and any other networks, i have contacted the support of the vpn services they did all the diagnosts required in the end they said it might be a UDP port problem 500 UDP & 4500 UDP.

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