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Issue with Samsung Smart Tv and M4! Help!

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Issue with Samsung Smart Tv and M4! Help!

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Sergio153

2020-03-14 17:58:57

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Registered: 2020-03-14

Issue with Samsung Smart Tv and M4! Help!

2020-03-14 17:58:57

Model: Deco M4

Hardware Version: V1

Firmware Version: 1.1.0

Hello friends.

I've bought a M4 Mesh and everything is fine but with Samsung Q800. No mather what I try TV does not connect the same speed as my iphone for instance (on same room of course), worse: the App shows that Deco power sign is medium when it shows high to iphone or another device. I own a older Samsung TV on bedroom (where is the main Deco) and I get much higher speeds with low pings what is understandable.

I'm testing with TV's web app with Speedtest.

Anyone else on the same boat?

Any tips?

Thank you in advance.

3 Reply

Kevin_Z

2020-03-16 02:50:38

Posts: 21782

Helpful: 5160

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Registered: 2018-12-24

Re:Issue with Samsung Smart Tv and M4! Help!

2020-03-16 02:50:38

@Sergio153

What is the current network diagram? What is the actual speed you get from the Deco with this TV? And what about the bandwidth you paid for ISP?

Try to connect the Samsung Q800 to the Deco by wired cable and test the speed. Besides, does the speed affect the performance of the TV?

You also can contact the TV tech support to get some help.

Good day.

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Sergio153

LV1

2020-03-16 15:49:08

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Registered: 2020-03-14

Re:Issue with Samsung Smart Tv and M4! Help!

2020-03-16 15:49:08

@Kevin_Z

What is the current network diagram?

All Decos on same floor.

What is the actual speed you get from the Deco with this TV?

About 20/30 Mpbs with the closest Deco

And what about the bandwidth you paid for ISP?

240Mbps

Try to connect the Samsung Q800 to the Deco by wired cable and test the speed. Besides, does the speed affect the performance of the TV?

Samsung did not help as always...perfomance with streaming still fine but I haven´t watched long 4k content.I haven`t tried wired yet.

Kevin_Z

2020-03-17 03:10:09

Posts: 21782

Helpful: 5160

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Stories: 21

Registered: 2018-12-24

Re:Issue with Samsung Smart Tv and M4! Help!

2020-03-17 03:10:09

@Sergio153

Thanks for your reply.

What about the speed of other wireless devices? Like your iPhone or laptop? Do they have the same issue?

You can try to swap the locations of the Deco units to rule out whether it is the specific Deco which affects the performance of the network environment/TV itself.

The Deco M4 supports device priority, you can add the TV into the high priority device list and take some time to test the streaming service.

Besides, you can connect it to the closest Deco by wired cable to check the speed; or you can contact the tech support of Samsung to update the driver of the TV or upgrade its OS version.

Good day.

Issue with Samsung Smart Tv and M4! Help!

Issue with Samsung Smart Tv and M4! Help!

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