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tp link td-w8961n Huge Packet Loss Amount.

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tp link td-w8961n Huge Packet Loss Amount.

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tp link td-w8961n Huge Packet Loss Amount.
tp link td-w8961n Huge Packet Loss Amount.
2020-03-17 11:15:17 - last edited 2020-03-17 11:23:23
Model: TD-W8961N  
Hardware Version: V3
Firmware Version: 3.0.0 Build 180118 Rel.05999

Region : Greece
ISP : Vodafone

CONNECTION TYPE: ADSL

 

Hello. I have this modem router for about a month and for about a week now i have issues with about 45-70% packet loss on my games. 

My router stats are:

Downstream Upstream  
   
SNR Margin
:
9.4 12.0 db
   
Line Attenuation
:
11.4 5.9 db
   
Data Rate
:
7637 1015 kbps
   
Max Rate
:
8636 1024 kbps
   
POWER
:
21.2 8.5 dbm
   
CRC
:
18 0  

I have seen the packetloss more on Apex Legends game. I dont see any packet loss with my old modem from another isp i had in the past (0% packetloss) but +20ping on my games.

Things i talked and did on router so far by my own and with my isp:

  • Swap the connection with my ISP from Interleaved to Fastpath (Interleaved ping on europe servers ~80-95, ping with fastpath ~63-77)
  • Add port numbers for the game on port forward.
  • Update to the latest firmware for this modem-router
  • Tried to change the connection type from ADSL2+ to anything else but couldnt get internet work

 

Logs from the router: 

3/17/2020 12:56:34> PPPoE: Recieve PADT
3/17/2020 12:56:34> PPPoE: Send PADI
3/17/2020 12:56:34> PPPoE: Recieve PADO
3/17/2020 12:56:34> PPPoE: Send PADR
3/17/2020 12:56:34> PPPoE: Recieve PADO
3/17/2020 12:56:35> Last errorlog repeat 13 Times
3/17/2020 12:56:35> PPPoE: Recieve PADS
3/17/2020 12:56:35> PAP Authentication Successful
3/17/2020 12:56:35> ppp_ready: ch:804e6e34, iface:8040e98c
3/17/2020 12:56:35> PPP get IP Address:5.54.105.26
3/17/2020 12:56:35> PPP gateway:62.38.0.170
3/17/2020 12:56:35> PPP subnetmask:255.255.255.255
3/17/2020 12:56:35> PPP primary DNS:62.38.0.81
3/17/2020 12:56:35> PPP secondary DNS:62.38.1.81
3/17/2020 12:56:35> SNMP TRAP 3: link up
3/17/2020 12:56:35> Accept() fail
3/17/2020 12:56:39> Last errorlog repeat 1 Times
3/17/2020 12:56:39> netMakeChannDial: err=-3000 rn_p=8048f5a0

 

Screenshots of my settings so far:

https://prnt.sc/rhps63

https://prnt.sc/rhps6n

Ingame Screenshots:
http://prnt.sc/rhpuc9 (TP link router)

https://prnt.sc/rhpwjf (Old ISP router)

 

I cant understand whats the problem. Isp send a technician on my home today and couldnt find why my router's have this amount of packet loss. 

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#1
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6 Reply
Re:tp link td-w8961n Huge Packet Loss Amount.
2020-03-18 03:31:30

@Lexakozz 

You can try to change the MTU to 1440 or 1400, change the DNS to 8.8.8.8/8.8.4.4 and test again. Go to Interface Setup--Internet or LAN to change the settings.

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#2
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Re:tp link td-w8961n Huge Packet Loss Amount.
2020-03-18 15:01:48 - last edited 2020-03-18 15:03:58

I tried 1440 , nothing happend.

I was trying to put 1400 but i got error message: The range of TCP MSS must less than TCP MTU - 40(TCP and IP header)!

 

The technician from the ISP told me that they use 1492 on MTU but that doesnt fix anything.


My lan settings: https://prnt.sc/rigua5

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#3
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Re:tp link td-w8961n Huge Packet Loss Amount.
2020-03-19 09:11:44

@Lexakozz 

Thanks for the reply. You did all the troubleshooting already, it looks like this modem does not powerful enough to play the games.

This model is a little old, if you have high requirements for playing games, it is recommended that you buy a gaming router.

 

Good day.

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#4
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Re:tp link td-w8961n Huge Packet Loss Amount.
2020-03-19 13:35:12

@Stella.Q 

hey, thanks for the answer. I dont think that its the "old" thing that make this problem. Im really mad cause for 1 month that i have this router its been 1 week that shows this problem. For a whole month it was everything okey on 0%. Something else to try? .

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#5
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Re:tp link td-w8961n Huge Packet Loss Amount.
2020-03-20 21:36:22

@Lexakozz Anything else?

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#6
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Re:tp link td-w8961n Huge Packet Loss Amount.
2020-03-26 17:13:39

Its been a week or so, nobody else from the staff replied. What im supposed to do? Return the router back? We run out of ideas what can cause that?

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#7
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