My tp link smart plug is unresponsive to echo dot

My tp link smart plug is unresponsive to echo dot
My tp link smart plug is unresponsive to echo dot
2020-03-25 21:44:57

My plugs are unresponsive to my echo dot but it was working fine before model is HS103

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#1
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3 Replies
Re:My tp link smart plug is unresponsive to echo dot
2020-03-26 06:09:46

@Jay5555 

Can you use the Kasa app to control the plug remotely? Can you control it with the Alexa app? 

 

What's the plug's light status? What's the hardware version and firmware version of it? You can try to factory reset it, and relink it to Alexa.

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Re:My tp link smart plug is unresponsive to echo dot
2020-03-26 13:16:31

@Stella.Q yes I can use the Kasa app to control it but not the alexa app which I could have before but I don't know what  happened 

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Re:My tp link smart plug is unresponsive to echo dot
2020-03-30 03:00:55 - last edited 2020-03-30 03:02:23

@Jay5555 If you can control the plug remotely, then you can try to relink the plug to Alexa again, please refer to the instruction below to do the settings.

https://www.tp-link.com/support/faq/944/

 

Besides, you can also contact Alexa's support to do some troubleshooting.

Have a nice day.

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#4
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