Please ignore the AP500 Model number. Your drop down did not have an option for AC2200.
I read your FAQ page and assumed the reason why my phone is not switching to the next best/closest/strongest point is due to the Fast Roaming. In theory, it seems like that would be the logical solution to my issue but it does not work.
My brother and I bought 3 - Deco M9 Plus 2-pack mesh systems. We both needed 3 points each and the 3 pack is not availbale in Canada. Brilliant.
My main point is hard wired to my router via the ethernet cable that came with the 2-pack system.
The system is set as 'Router' with 'Fast Roaming' 'Enabled'. What I am not able to get is my phone to jump to the next best point. 3 points/modules installed, each 1 ten foot floor above the next, directly over each other vertically. In other words, there is no more than 15 feet between each point and the construction of the house is very low metal, if any.
In order for my Samsung S9 to switch to the point on other floors, I have to close the Wi-Fi down in the phone settings and turn it back on, wait for it to link to the network (which is very quick) and boom, I'm connected to that nearest point. Is there a setting or set up method so the device in question switches to the nearest, strongest point AUTOMATICALLY? My brother has the exact same issue with devices not switching to the best/nearest point.
I would hate to ask guests to have to switch off their Wi-Fi and turn it back on every time they go up or down a floor.