Alot of problems with the Archer AX6000
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Hello there TP-link Community.
I got a few problems with my Archer AX6000
Note: i tested the same results on all devices in my house. (smart tv's, ios, android. etc.)
I got a 350 up and down fiber bundle.
- Sometimes very slow wifi speeds (250kb up/down) I tested this with my fiber modem and got normal speeds
- Connected but no WIFI
- Can't connect at all to my WIFI network
- Some devices randomly dissconect from WIFI, and it's hard to reconnect sometimes they even wont reconnect.
- Wifi network dissapears for awhile. (5/10min)
- Function 'Smart Connect' does not work, does not switch to 2.4hz when futher away, just disconnects. (when making a guest WIFI network on 2.4hz i get better range)
I also tried a old modem router from our previous ISP and got no problems (range was not great)
I would love to keep this router but all these problems are getting annoying.
Greetings Blanc.
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Estou vivenciando os mesmos problemas. Apesar de no aplicativo Tether mostrar a rede wi-fi visível e com conexão com a internet, o aplicativo também indica que os dispositivos estão corretamente conectados ao modem, todavia, após um período de inatividade, os dispositivos param de acessar a internet via wifi. Sempre preciso reiniciar o modem TPLink Archer AX6000 para resolver o problema. Isso ocorre diversas vezes durante o dia.
"I'm facing the same problem. The Tether app is showing the wi-fi network and a stable and fast internet conection, the Tether app also is showing the devices conected in the network, thoug, after period of inactivity in the network, a few devices stop to access the internet by wi-fi conection (others still can access and those in the cable conection always can). I always have to reboot the modem TPLink Archer AX6000 to solve the problem with the devices that lose wi-fi conection. It's happen many times a day."
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Sorry that we only provide English Service for Global users, so we tried to translate your question into English and continue to help you. Wish your understanding.
Ensure you are running the latest firmware on the AX6000, you can download it from the below website:
https://www.tp-link.com/support/download/archer-ax6000/v1/#Firmware
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Dear Kevin!
I have an ax6000 v1 with the latest firmware.
Still randomly rebooting.
I have too an x5400c . Its correct
You have a good solution? Thx
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Hello, I saw some customers on the US community discussing this reboot issue months ago, and some solved it by replacing the original power adapter, is this possible for you to have a test that by replacing the original power adapter with the same voltage, which is equal or higher with respect to the average?
Just to confirm, when did this reboot issue happen, and when did you purchase the AX6000? Please do confirm if it is hot when it reboots, remember to put it at a well-ventilated location.
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@Kevin_Z The problem is not that the modem is autorebooting, the issue is, because a constant wi-fi problem, showing in a few devices near the modem that I don't have internet connection, I have to manually reboot the modem many times a day.
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I too have this problem.
I wrote the support earlier and just gave up... theres not much to do. You spent waaayyyy too much money on garbage im afraid. If you can, go get a refund.
As for myself, I am stuck with this excuse for a wifi router
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Thank you very much for your clarification. Are you using the AX6000 with an Onemesh extender? What is the model of it? What if you leave the Onemesh extender from the Onemesh network, and only connect to the router via the wireless without Joining Onemesh, will this make any difference?
Please also confirm if the Smart Connect is enabled or not, you can try to disable it, then modify the 5G wireless settings, such as channel and channel width, then reboot both the router and extender to check if the connection is stable.
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Hi, please update the router firmware to the latest version, then reset it to factory defaults, reconfigure it from scratch again to check if the issue will be fixed:
https://www.tp-link.com/support/download/archer-ax6000/v1/#Firmware
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Did and done a while back. While it did make the problem occur less often it is still a big issue.
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Can we have the 5G wireless settings now on the AX6000? Please show us the screenshot, you can cover the SSID and password for any security concerns.
BTW, what are the devices that frequently disconnect from the network? It is suggested to change the wireless settings on the router, such as channel, channel width, and security (WPA2-PSK, AES), then reboot the router, and reconnect the devices to confirm.
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