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P9 issue getting IP address when in access point mode

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P9 issue getting IP address when in access point mode

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Oidsman

2020-04-07 15:03:36

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Registered: 2020-04-07

P9 issue getting IP address when in access point mode

2020-04-07 15:03:36

Model: Deco P9

Hardware Version:

Firmware Version:

I have a setup of 3 P9's connected to a Huawei router. The Deco is in access point mode so teh Huawei is allocatting IP addresses etc. The problem seems to be on my android phone that when I move around the house, it loses wifi connection, tries to reconnect but gets stuck obtaining IP address. Obviuosly teh Huawei could be at fault but I suspect it is when I am moving around between Deco Access points.... anyone else had this issue?

3 Reply

Kevin_Z

2020-04-08 02:13:15

Posts: 22078

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Registered: 2018-12-24

Re:P9 issue getting IP address when in access point mode

2020-04-08 02:13:15

@Oidsman

Hello, please help us to get the information below first so that we can locate the issue so that we can try to fix it later.

1. What is the current network diagram?
2. What is the led status of the Deco P9 when you lost connection? Can other wireless devices/wired devices connected to Deco access internet at the same time?

3. Try to turn off the Huawei router's wifi function and use the Deco Mesh network only to test its performance.

4. Meanwhile, when your android phone stops working, please connect it to the Huawei router, bypass the main Deco to test whether the network works.
5. Besides, you can swap the locations of Deco units to give it a go.

Thanks in advance, and have a nice day.

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Essdee

LV1

2020-04-08 21:22:55

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Registered: 2020-04-04

Re:P9 issue getting IP address when in access point mode

2020-04-08 21:22:55

@Oidsman

Hi there

Have you enabled 'Fast Roaming' in Advanced settings?

Oidsman

LV1

2020-04-18 14:21:19

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Registered: 2020-04-07

Re:P9 issue getting IP address when in access point mode

2020-04-18 14:21:19

@Essdee Hi yes fast roaming is enabled.

Interestingly teh workaround on the android phone is to go into teh relevant wireless netwro settings and swicth the MAC address mode onb the phone. Android has an option to use device mac or randomised mac. If teh phob=ne is stuck getting an ip address, switching mode (either way) reconnects the wifif ok. But obvioulsy a manual process which is annoying.

P9 issue getting IP address when in access point mode

P9 issue getting IP address when in access point mode

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