Lost internett, red light
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Very often i loos the internet connection on my AX11000. The light turns red, on top of the router. I have to reboot it by turning off power.
Could you please look into this problem?
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I've been having the exact same problem--- every day or so, sometimes mulitples times a day, the red light comes on and internet is lost. No issue with the hardwired internet service that feeds it and my PC, but it fails and needs to be rebooted. I've never had this issue with a wi-fi router.
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Hello, to locate the issue, we would like to know some more details:
1. Who is your ISP? Is there a modem? What is the model of it?
2. When did you purchase the AX11000, was the issue occurring when you began to use it, or it happened recently?
3. Please login to the AX11000 web interface page to check if there is a WAN IP address when the internet LED is orange, send us the screenshot. If there is still a WAN IP address and gateway when the internet if off before you manually restart the AX11000, please try to change the DNS server on it to 8.8.8.8 and 8.8.4.4 under Advanced -> Network -> Internet, where you can find "Use the following DNS addresses", then monitor again.
4. If the above doesn't help, please confirm if the internet will recover if you click the refresh then renew on the Internet page of the AX11000 but not restart it manually, then share with us the whole system log when the internet drops then recover.
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In order:
1) Comcast ('Xfinity'), modem info = ARRIS Group, Inc TG3482G
2) Purchased ~9 months ago give/take, the issue has always been there but sometimes worse than others
3) I didn't get this step right-- I changed the DNS #s to 8.8.8.8 and 8.8.4.4 once I got your message and hoped that would solve the problem but it didn't
4) It happened again after my the changes I made in step 3. I can confirm that the internet recovers if I release and then renew on the Internet page of the advanced tab. Here's a copy/paste of the system log:
Hardware Version: Archer AX11000 v1.0
Software Version: 1.1.1 Build 20200716 rel.84595
2021-04-11 23:11:28 upnp[23924]: <6> 217504 Service start
2021-04-11 23:11:28 upnp[23924]: <6> 217505 Service stop
2021-04-11 23:11:28 remote-management[23717]: <6> 282505 Service stop
2021-04-11 23:11:16 nat[22745]: <6> 211021 IPSEC ALG enabled
2021-04-11 23:11:16 nat[22745]: <6> 211021 L2TP ALG enabled
2021-04-11 23:11:16 nat[22745]: <6> 211021 PPTP ALG enabled
2021-04-11 23:11:16 nat[22745]: <6> 211021 SIP ALG enabled
2021-04-11 23:11:16 nat[22745]: <6> 211021 RTSP ALG enabled
2021-04-11 23:11:16 nat[22745]: <6> 211021 H323 ALG enabled
2021-04-11 23:11:16 nat[22745]: <6> 211021 TFTP ALG enabled
2021-04-11 23:11:16 nat[22745]: <6> 211021 FTP ALG enabled
2021-04-11 23:11:15 nat[22745]: <6> 211501 Initialization succeeded
2021-04-11 23:11:14 nat[22745]: <6> 211501 Initialization succeeded
2021-04-11 23:11:09 network[22523]: <6> 290003 Connect interface wan
2021-04-11 23:11:06 nat[21902]: <6> 211501 Initialization succeeded
2021-04-11 23:11:06 nat[21902]: <6> 211501 Initialization succeeded
2021-04-11 23:11:06 network[21899]: <6> 290004 Disconnect interface wan
2021-04-11 20:55:46 upnp[10271]: <6> 217504 Service start
2021-04-11 20:55:46 upnp[10271]: <6> 217505 Service stop
2021-04-11 20:55:44 remote-management[9972]: <6> 282505 Service stop
2021-04-11 20:55:33 nat[8913]: <6> 211021 IPSEC ALG enabled
2021-04-11 20:55:33 nat[8913]: <6> 211021 L2TP ALG enabled
2021-04-11 20:55:33 nat[8913]: <6> 211021 PPTP ALG enabled
2021-04-11 20:55:33 nat[8913]: <6> 211021 SIP ALG enabled
2021-04-11 20:55:33 nat[8913]: <6> 211021 RTSP ALG enabled
2021-04-11 20:55:33 nat[8913]: <6> 211021 H323 ALG enabled
2021-04-11 20:55:33 nat[8913]: <6> 211021 TFTP ALG enabled
2021-04-11 20:55:33 nat[8913]: <6> 211021 FTP ALG enabled
2021-04-11 20:55:32 nat[8913]: <6> 211501 Initialization succeeded
2021-04-11 20:55:31 nat[8913]: <6> 211501 Initialization succeeded
2021-04-11 20:55:27 nat[8445]: <6> 211501 Initialization succeeded
2021-04-11 20:55:27 nat[8445]: <6> 211501 Initialization succeeded
2021-04-11 20:55:25 traffic-stats[8758]: <6> 269004 stats reset
2021-04-11 20:55:25 network[7761]: <6> 290005 Reload config
2021-04-11 20:55:24 nat[7845]: <6> 211501 Initialization succeeded
2021-04-11 20:55:24 nat[7845]: <6> 211501 Initialization succeeded
2021-04-11 20:55:24 network[7761]: <6> 290004 Disconnect interface wan
2021-04-11 20:55:22 network[7761]: <6> 290004 Disconnect interface internet
2021-04-11 20:55:21 network[7761]: <6> 290100 Set WAN protocol to dhcp, operation is write
2021-04-11 03:01:13 upnp[10769]: <6> 217504 Service start
2021-04-11 03:01:12 upnp[10769]: <6> 217505 Service stop
2021-04-11 03:01:12 remote-management[10518]: <6> 282505 Service stop
2020-07-16 00:00:33 nat[9403]: <6> 211021 IPSEC ALG enabled
2020-07-16 00:00:33 nat[9403]: <6> 211021 L2TP ALG enabled
2020-07-16 00:00:33 nat[9403]: <6> 211021 PPTP ALG enabled
2020-07-16 00:00:33 nat[9403]: <6> 211021 SIP ALG enabled
2020-07-16 00:00:33 nat[9403]: <6> 211021 RTSP ALG enabled
2020-07-16 00:00:33 nat[9403]: <6> 211021 H323 ALG enabled
2020-07-16 00:00:33 nat[9403]: <6> 211021 TFTP ALG enabled
2020-07-16 00:00:33 nat[9403]: <6> 211021 FTP ALG enabled
2020-07-16 00:00:31 nat[9403]: <6> 211501 Initialization succeeded
2020-07-16 00:00:31 nat[9403]: <6> 211501 Initialization succeeded
2020-07-16 00:00:22 traffic-stats[8755]: <6> 269504 Service start
2020-07-16 00:00:21 factory-reset[8497]: <6> 284504 Service start
2020-07-16 00:00:21 access-control[8383]: <6> 239504 Service start
2020-07-16 00:00:21 access-control[8383]: <6> 239503 Function disabled
2020-07-16 00:00:20 nat[7659]: <7> 211001 Flush conntrack
2020-07-16 00:00:20 nat[7659]: <6> 211502 Function enabled
2020-07-16 00:00:20 nat[7659]: <5> 211051 Create NAT chain succeeded
2020-07-16 00:00:20 nat[7659]: <6> 211501 Initialization succeeded
2020-07-16 00:00:20 nat[7659]: <6> 211501 Initialization succeeded
2020-07-16 00:00:18 basic-security[7406]: <6> 219504 Service start
2020-07-16 00:00:18 basic-security[7406]: <5> 219606 Flush conntrack table succeeded
2020-07-16 00:00:17 firewall[6174]: <6> 209504 Service start
2020-07-16 00:00:16 imb[6935]: <6> 218507 Daemon connection succeeded
2020-07-16 00:00:16 imb[6935]: <6> 218012 ARP Binding disabled
2020-07-16 00:00:16 imb[6935]: <6> 218506 Config interface initialization succeeded
2020-07-16 00:00:16 imb[6935]: <6> 218501 Initialization succeeded
2020-07-16 00:00:16 upnp[6820]: <6> 217504 Service start
2020-07-16 00:00:16 upnp[6820]: <6> 217505 Service stop
2020-07-16 00:00:15 remote-management[6544]: <6> 282505 Service stop
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Thanks very much for all the detailed info. We would like to investigate this on our end as well. We will follow up on your case via email. Please check your inbox and provide the information that we need.
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I have now Asus GT-AX11000, no more problems 😁
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