Issues since update to firmware 1.4.4

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Issues since update to firmware 1.4.4

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Edward_S.1984

2020-04-13 08:52:47

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Registered: 2020-04-13

Issues since update to firmware 1.4.4

2020-04-13 08:52:47

Model: Deco M5

Hardware Version: V1

Firmware Version: 1.4.4

Hi All, Ever since updating to firmware 1.4.4 I have been having issues with my Sky Q box crashing. After over 3 hours of trouble shooting I have had to migrate my Sky over to a 4G router which works fine now. The issue is definitely something that has changed in the updated firmware. Is it possible to roll back to a previous version or update to a new version that removes changes that have been made? Any suggestions would be great.

1 Reply

David-TP

2020-04-22 12:27:15

Posts: 12867

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Registered: 2020-04-14

Re:Issues since update to firmware 1.4.4

2020-04-22 12:27:15

@Edward_S.1984

Hi, for your problem, please help to confirm the following information.

1. What's the previous firmware of your Deco M5?

2. Is your Sky Q box a Sky Q mini box?

3. Is the Sky Q box connected to the main network or the guest network? 2.4G or 5G?

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Issues since update to firmware 1.4.4

Issues since update to firmware 1.4.4

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