Help updating firmware for TL-PA9020P(US) using tpPLC utility in MacOS 10.15.4

Help updating firmware for TL-PA9020P(US) using tpPLC utility in MacOS 10.15.4
Help updating firmware for TL-PA9020P(US) using tpPLC utility in MacOS 10.15.4
2020-04-18 11:38:45 - last edited 2020-05-25 22:31:48
Hardware Version: V4
Firmware Version: 3.2.4_902104_190506_901

[Note: in order to make this post, I had to select a model from a pulldown menu. The pulldown menu is outdated, and does not contain the model TL-PA9020P(US), so please ignore the "7020" categorization if it appears in the metadata of this forum post.]

 

I am attempting to update the firmware on my just-purchased TL-PA9020P(US) Ver:4.0 adapter pair.  I am using MacOS 10.15.4.  I understand that TP-Link has been selling these adapters new for several months without providing a functioning production version of the tpPLC utility for this version of MacOS.  Elsewhere in these forums, I found a "beta" version linked, so I have installed that for now.  The "about" information for this unofficial version of the tpPLC utility describes it as V1.2.3596.1 with a 2018 copyright; upon running this version, there is a watermark indicating "Confidential -- Only For Test".

 

When can the user community that maintains current versions of MacOS (in my case, for security purposes) expect a production-quality version of the tpPLC utility?  MacOS 10.15 has been out for over half a year.

 

Currently I am trying to update the firmware of my TL-PA9020P(US) Ver:4.0 adapter pair from firmware version 3.2.4_902104_190506_901 to using the downloaded file with name BCM60500_v4.0.1d_20190523_US_PA9020Pv4.0.ggl

 

When I attempt to upgrade the firmware using the above-described "beta" version of the tpPLC utility with this ggl file, I receive a message that it has failed.

 

I kindly request your help in (a) upgrading the firmware, and (b) obtaining a production-quality tpPLC utility that will run under MacOS 10.15.4 and beyond.

 

Best regards,

AndreasW

 

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4 Reply
Re:Help updating firmware for TL-PA9020P(US) using tpPLC utility in MacOS 10.15.4
2020-04-23 09:15:59

@AndreasW 

 

Dear customer

 

Our new official version of tpplc utility supporting Mac OS Catalina will arrive soon.

Please pay attention to our official website.

 

BTW, where have you downloaded the upgrade file?

Is it a beta firmware you got from our support team?

 

Our official website doesn't contain the  190523 firmware.

 

Thanks.

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Re:Help updating firmware for TL-PA9020P(US) using tpPLC utility in MacOS 10.15.4
2020-04-23 10:15:35

@Kevin_Z 

 

Referring to your question, the firmware version 190523 I was trying to install is described at this link:

 

https://www.tp-link.com/ca/support/download/tl-pa9020p-kit/#Firmware

 

which looks like your official website, but for Canada.  There are two versions shown, but only the 190523 version appeared to be in .ggl format.  I have attempted to attach a screenshot, but not sure if it will show up, as I cannot view it in the preview of this post.

 

I look forward to the provision of the official version of the tpPLC utility supporting MacOS Catalina.

 

Best regards,

Andreas

 

 

 

File:
Screen Shot 2020-04-23 at 6.13.17 AM.pngDownload
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Re:Help updating firmware for TL-PA9020P(US) using tpPLC utility in MacOS 10.15.4
2020-05-25 04:55:34

@Kevin_Z Thanks for your reply from Apr 23, 2020 where you mentioned new version of tpPLC for MacOS Catalina v10.15.

I juts checked yoiur web site and and can not find the updated version (May 24, 2020). Can you please get a release date from Engineering team?

I really like your products and it is a shame it takes so long to release this utility. 

Thank you!

 

 

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Re:Help updating firmware for TL-PA9020P(US) using tpPLC utility in MacOS 10.15.4
2020-05-25 21:40:35 - last edited 2020-05-25 22:31:48

 

Well. I have the same problem here. I finally found the utility app, (confidential , only for test). Not working properly. Looking foreward for the up to date utility app for Catalina.

 

Best

 

Haakon

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