Deco M9 suddenly disconnect device and refuse Wi-Fi connection

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Deco M9 suddenly disconnect device and refuse Wi-Fi connection

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco M9 suddenly disconnect device and refuse Wi-Fi connection
Deco M9 suddenly disconnect device and refuse Wi-Fi connection
2020-05-01 09:36:03 - last edited 2020-09-16 02:34:04
Model: Deco M9 Plus  
Hardware Version: V1
Firmware Version: 1.2.11 Build 20190926 Rel. 55727

Recently, I noticed my Deco M9 Plus starts to disconnect devices and refuse WiFi connection unless the device forgets the existing WiFi connection and re-establish the connection again. Can I check if this is also a known problem faced by others? Just to noted that I am also using TP-Link RE200 to extend the network from the Deco M9 Plus.

  1      
  1      
#1
Options
1 Accepted Solution
Re:Deco M9 suddenly disconnect device and refuse Wi-Fi connection-Solution
2020-09-16 02:33:48 - last edited 2020-09-16 02:34:04

@Theofrastus 

 

Hello,

 

It is suggested to update the firmware of your Deco M9 Plus first, here is the suggestions you may refer to:

https://community.tp-link.com/en/home/forum/topic/212300

 

May it help.

Recommended Solution
  0  
  0  
#3
Options
2 Reply
Re:Deco M9 suddenly disconnect device and refuse Wi-Fi connection
2020-09-15 19:19:05

@RoyT 

 

My Dell laptop disconnects for no reason when I leave it for a few minutes or more. Doesn't happen with my other devices. Just switched to a new Dell, same problem. Network status tells me "connected, no internet", but all my other devices are online. When I then disconnect from the network and connect again, the problem is solved. But it's annoying having to do that maneuver several times a day.

 

Firmware version 1.2.11

Build 20190926

Rel. 55727 

 

 

 

 

  0  
  0  
#2
Options
Re:Deco M9 suddenly disconnect device and refuse Wi-Fi connection-Solution
2020-09-16 02:33:48 - last edited 2020-09-16 02:34:04

@Theofrastus 

 

Hello,

 

It is suggested to update the firmware of your Deco M9 Plus first, here is the suggestions you may refer to:

https://community.tp-link.com/en/home/forum/topic/212300

 

May it help.

Recommended Solution
  0  
  0  
#3
Options

Information

Helpful: 1

Views: 1763

Replies: 2