Archer C6 V2 Firmware 1.3.0 EU - WiFi drops every few minutes after firmware upgrade
Hi,
I've updated my Archer C6 (v2.0) UK router to the latest firmware (1.3.0 Build EU 20200402 rel.52000). I'm fairly sure the old version was 1.2.1. After upgrading I've noticed all wireless (5Ghz & 2.4Ghz) clients randomly and continuously get dropped from the WiFi (I can see this happening on the devices and in the router's System Logs as DHCP requests). The drop affects one or more devices, every 1 or 2 minutes.
After discovering the problem I tried changing most settings to match those on https://emulator.tp-link.com/c6-eu-v2/index.html just to make sure it's not my configuration.
Is anyone else finding this issue with their C6 router using the new firmware?
The firmware release notes also say it's not downgradable, is this true?
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Ping statistics for 92.55.82._ _ _:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
C:\Users\User>ping 92.55.82._ _ _
Pinging 92.55.82._ _ _ with 32 bytes of data:
Reply from 92.55.82._ _ _: Destination host unreachable.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 92.55.82._ _ _:
Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
I remove the last 3 digits just in case but this is the result of 1.3.6 C6 EU
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Hi Kevin,
i downloaded the beta version for the Archer C6 EU version and still have the problem with the loss packet I did ping test to my address and loss packet too, so here is the results
Microsoft Windows [Version 10.0.19042.804]
(c) 2020 Microsoft Corporation. All rights reserved.
C:\Users\User>ipconfig
Windows IP Configuration
Wireless LAN adapter Wi-Fi:
Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : fe80::8902:1166:89da:80b1%5
IPv4 Address. . . . . . . . . . . : 192.168.0.111
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
C:\Users\User>ping 192.168.0.1
Pinging 192.168.0.1 with 32 bytes of data:
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Ping statistics for 192.168.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 1ms, Average = 1ms
C:\Users\User>pathping 192.168.0.1
Tracing route to 192.168.0.1 over a maximum of 30 hops
0 Nikola [192.168.0.111]
1 192.168.0.1
Computing statistics for 25 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Nikola [192.168.0.111]
0/ 100 = 0% |
1 6ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1
Trace complete.
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Is this Windows 10 connected to the C6 2.4G or 5G or LAN port when you tried to ping the 92.55.82.xxx?
Who is your ISP, and what is the model number of the modem that the Archer C6 connects to? What if you connect this computer to the ISP modem directly, then do the same ping test, what is the result? Please show us the ping results to check, thanks.
How many devices connected to the C6 most of the time, will they behave the same as on this Windows 10?
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@Kevin_Z its to 2.4G but no matter, if it's thru wireless nor LAN it does have the same problem with the net drop and packet loss and the ping is the same no matter if its wireless or LAN. My ISP provider is https://telekabel.com.mk/ and I use optic internet with 20/20 Mbps and I did call the providers for these drops cause I thought its cause of them they said that if a drop has been made by their network it won't reconnect after seconds or minutes (as long as the employers didn't fix the problem) :D The number of devices didn't make any changes on the performances because whenever I used it only nor 4 other devices the drop was consistent. The drops felt the same to the other devices, I use another laptop where also when a ZOOM is activated it will freeze depending on the latency of the drop, also same happened to my Smart LG TV whenever I used the internet on it and even on the mobile phones too. I can feel it the most whenever i online gameplay because in that way every drop will make the server to kick me from it and then I need to reconnect.
I wanna mention that I upgrade the framework to the beta version and by now it's performing well, there are some drops but they are rare.
The modem details are:
Item: G/EPON ONU
Model: A2801D
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Hi
I have the TP Link Archer C6, EU version V2.0, purchased in Nov'20 in India.
I get the same problem of frequent disconnects (every 3 -4 Hrs) from the router and the clients cannot reconnect until the router is rebooted (been doing this atleast 2 -3 times/day with severe impacts to my WFH).
Tried multiple settings as advised by TPLINK Hotline support in India including, upgrading to latest Firmware (1.3.6 Build 20200902 rel.65591 (4555), resetting the router, setting up fixed configuration settings for channel, channel width, Fixed IP for Primary DNS, secondary DNS, non default MTU size, disabling DOS protection etc.. (while my ISP suggests to the contrary of setting most this this up to Auto). Calls to the support persons do not have a resolution so far with promises of escalation. I also wonder why typical settings like DOS needs to be disabled.
TP-Link has introduced the smart switch feature which works really well, but sadly TP-Link Tech guys says to disable it.
What i have noticed is that the disconnects are majorly on 2.4GHZ, and more so when video conferencing Softwares e.g. Zoom, Microsoft Team Meetings used (UDP based).
this issue has been raised to TP-Link support on Email and regular calls to their tech support, still awating a resolution with ETA
anybody faced this issue of late with this brand/model? or know of any Non impacting fixes which can be tried out ??
Thanks,
Subha Lahiri
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@Mrjlaunch just buy something elese. This is not working since introduction, for months, so what is the chance next update will fix it.
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Here is the ping test, I had one big break while I was online playing, there was a 250 max ms calibrated on the overall results.
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@bilbil , seems OK. Check or better change the cable between your ONT (the one from your ISP) and the router.
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