Very slow wifi and intermittent loss of connection

Very slow wifi and intermittent loss of connection
Very slow wifi and intermittent loss of connection
2020-05-20 13:01:40 - last edited 2020-05-29 11:07:49
Model: Deco M5
Hardware Version: V3
Firmware Version: 1.3.4 build 20191012 rel. 52072

Hi, I have a large very old house with thick walls and 3-phase electricity split by phase across the 3 floors. I have 3 P9 (bought as a pack) across the middle floor, and 2 M5 on the ground floor all in the same network.

 

When I initially got it set up and working, it was excellent - with very strong coverage and good speeds. It has become unusable during the last few weeks - and I don't think anything has been changed. Speedtest.net shows less than 1Mbps in both download and upload, while a simultaneous test on the plusnet wifi network shows 20Mbps in both directions (which i why I think I've narrowed it down to the Deco mesh has a problem).

 

The Master P9 is connected to my Plusnet router, and the 2 other P9's are on the same electric ring main in rooms above the corresponding M5 rooms. The Deco mesh is operating in AP mode as I could not get it working in router mode.

 

Looking at the forum, a firmware upgrade has been suggested - but I cannot connect to the web gui (http://tplinkdeco.net or the tplinkdeco.net:30000 suggestion), and the M5 refuses my IP address connection. Using the app on my iPhone to check for updates reports all up to date. and the version reported above.

 

Can you help me isolate and fix the problem?

 

Thanks,

Jon

0
0
#1
Options
1 Accepted Solution
Re:Very slow wifi and intermittent loss of connection-Solution
2020-05-22 11:10:25 - last edited 2020-05-29 11:07:49

@JonCahill 

You can refer to the link below to swap the Deco M5 to be the main Deco, and then update the firmware via the Deco app.

https://www.tp-link.com/support/faq/2400/

https://www.tp-link.com/support/faq/1599/

Best Solution
0
0
#2
Options
2 Replies
Re:Very slow wifi and intermittent loss of connection-Solution
2020-05-22 11:10:25 - last edited 2020-05-29 11:07:49

@JonCahill 

You can refer to the link below to swap the Deco M5 to be the main Deco, and then update the firmware via the Deco app.

https://www.tp-link.com/support/faq/2400/

https://www.tp-link.com/support/faq/1599/

Best Solution
0
0
#2
Options
Re:Very slow wifi and intermittent loss of connection
2020-05-29 11:09:08
Thanks, that seems to have done the trick and with the updated firmware all seems to be working well and back to great coverage and good speeds.
0
0
#3
Options