@TP-Link_Deco 

 

I simply cannot move it any closer. Its 2m away from the main DECO I cannot place its half way down the stairs. That is not the point of whole home mesh wifi system. To have all your access points sitting next to each other

 

The power cable that comes with them is only 1.5m long. Should I order a longer one so it can be even closer?

This is still a terrible solution. You simply cannot tell someone to move it closer until they are right next to each other.

 

 

@TP-Link_Deco 

 

"

I have swapped devices and locations.

 

"

 

Here is a quote from my first post that you didn't read....

 

To clarify. I have swapped the Main Deco with the Slave. I am sure the issue is with the power line feature not working. I have swapped to outlets in different rooms upstairs to check if there are any power data blockers.

 

Thanks

Hi,

 

I have exactly the same problem.

 

The main device does not stop disconnecting. The indicator turns red.

After a restart it works again correctly for a random time.

 

It is indeed very frustrating.

Hoping to find a solution.

@Sankasssss 

I have made it further in with TP-Link support and its finally getting somewhere.

 

Unfortunately you will have to use their live web chat service and spend about 2 hours speaking to someone, trying to convince them that you have a problem.

Once you have repeated yourself to live web chat person at least 73 times, answering the same questions over and over again, realising that they are not reading your replies. They will realise that you had the patience to deal with them for 2 hours and that this is a real issue, they will raise a case for you and escalate it to an engineer. 

 

An engineer will send you a copy of their beta, Firmware and Software update, which shows network diagrams. It also shows whether the poweline backhaul feature is working or not.

 

I know right!! Why didn't they do this for the initial release and put an unfinished product out to market?

I ask myself everyday why I went for the cheap option and didn't just buy a Netgear Orbi (My friend has a pack of 2 in his detached 6 bedroom house and it has never lost connection, it doesn't even have the power line feature).

 

The network diagram will allow you to place your Deco's tactically and allow the engineers to gather more information to help you. It seems the issue may be resolved soon for me. 

@MahanA Thanks for these informations.

 

It's true that spending 2 hours with the support is not funny but if it can help to solve the problem I'll have to do it.

 

I also don't understand how it's possible to put an unfinished product like that on the market. Especially from TP-Link. I'm quite disappointed in this purchase.

 

 

 

 

I made a complain to Amazon and they understood the problem. They took the product back and I have bought a Netflix Orbi. Not one drop out has happened. 0. Full connection everywhere. Only one router and one satellite. I only bought the 2 pack and its performing so well.

@MahanA 

Same here 

same problem 

also my flat is really small its like 160 square meters 

 

I'm about to throw this mesh system awa