Home

Forums

Stories

Knowledge Base

Home Network Community > Range Extenders > RE450 locking up when clients connected on 2.4Ghz

< Range Extenders

RE450 locking up when clients connected on 2.4Ghz

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

RE450 locking up when clients connected on 2.4Ghz

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

prado

2020-06-03 13:59:47 - last edited 2020-09-14 02:31:43

Posts: 5

Helpful: 1

Solutions: 0

Stories: 0

Registered: 2020-06-01

RE450 locking up when clients connected on 2.4Ghz

2020-06-03 13:59:47 - last edited 2020-09-14 02:31:43

Model: RE450

Hardware Version: V2

Firmware Version: 1.0.4 Build 20171220 Rel. 73615

Hi.

I have been trying to fix this symptom within my wireless extender. After several tests, I found out the RE450 locks up when clients are connected on the 2.4Ghz network. It becames unresponsive, none buttons works, need to unplugg from wall outlet.

Configurations/tests I did:

Fixed IP outside router's DHCP range
Disabled DHCP on extender
2.4Ghz channel changed to 6 and 20Mhz

With clients only connected on 5Ghz, it works fine, no freeze/locks up. If any client connects on 2.4 network, in a few minutes the problem happens.

I disabled the 2.4Ghz extension to avoid automatic connections, but I still need this network as I have some devices that does not work with 5Ghz. For such devices, I am still connecting directly on the router, without any problems.

Extender has the latest firmware revision. Router is a Huawey EG8145v5.

Has anyone had this issue? Any advice on this?

Thank you!

1 Accepted Solution

Solla-topee

2020-09-14 02:31:36 - last edited 2020-09-14 02:31:43

Posts: 13344

Helpful: 2296

Solutions: 1924

Stories: 8

Registered: 2020-05-19

Re:RE450 locking up when clients connected on 2.4Ghz-Solution

2020-09-14 02:31:36 - last edited 2020-09-14 02:31:43

@dpr104 @prado

Good day.

Thank you very much for your time and patience.

Please help us check the following information for further analysis:

How long have you had RE450 and when did the issue start?
Did you manually turn off the DHCP server on RE450, or the DHCP server is auto(off)?
Did you change the main router’s 2.4ghz channel and channel width to 6/20mhz?
What did you mean the RE450 would be unresponsive, ping unreachable, or internet hung out?
Did even the power button and LED button not work as well?

Thank you very much!

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Recommended Solution

4 Reply

dpr104

LV1

2020-09-12 23:38:49

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2020-09-12

Re:RE450 locking up when clients connected on 2.4Ghz

2020-09-12 23:38:49

@prado

I'm having the exact same issue - unplug and plug back in and it works as advertised.

Did you ever find a resolution?

Solla-topee

2020-09-14 02:31:36 - last edited 2020-09-14 02:31:43

Posts: 13344

Helpful: 2296

Solutions: 1924

Stories: 8

Registered: 2020-05-19

Re:RE450 locking up when clients connected on 2.4Ghz-Solution

2020-09-14 02:31:36 - last edited 2020-09-14 02:31:43

@dpr104 @prado

Good day.

Thank you very much for your time and patience.

Please help us check the following information for further analysis:

How long have you had RE450 and when did the issue start?
Did you manually turn off the DHCP server on RE450, or the DHCP server is auto(off)?
Did you change the main router’s 2.4ghz channel and channel width to 6/20mhz?
What did you mean the RE450 would be unresponsive, ping unreachable, or internet hung out?
Did even the power button and LED button not work as well?

Thank you very much!

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

RE450 locking up when clients connected on 2.4Ghz

RE450 locking up when clients connected on 2.4Ghz

Information

Voters 1

Tags