Archer AX6000 Firmware upgrade ruined everything. Cant go back?
Hi bought the Archer AX6000 and i was happy enough with it. NO real issues.
Yesterday I got an update for firmware, which i did using the Routers inbuilt tool.
Then the problems began.
I couldnt reconnect any of my Google Home speakers each complaining the Netowrk was in AP mode, which is clearly wasnt.
I factory reset the router and started from scratch which took a considerable ammount of time but i still cannot get the home network back to its pre Firmware upgrade state.
All day yesterday your support site was offline for me which is pretty unacceptable, there was no way i could get the old Firmware downloaded so....
I eventually gave up and today have downloaded the 2 previous official EU firmwares. 2020/02/12 and 2019/08/02.
Unzipped them and connected to the router via rj45 to flashback to the previous version... Its not the first time i do firmware i know what im doing.
AND... Nope it just says nope. cannot do it. It wont accept an older file?
Please i am so fed up with this damn router.
I thought id be upgrading to a decent wifi6 experaince with everything i need for the next 5 years but nope its a massive pain in the arse to be honest and im regrettting the purchase.
I cant even find patch notes on the firmware that got updated.... its like its a ghost release
PLEASE PLEASE
Help !
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@CabrioArtie @Akuini @Berki @Kumra
Hi all, apologies again for all trouble and long troubleshooting process it has been taken on this issue, but thanks a lot for all your patience and cooperation on the debug with our engineers these days, which is massively appreciated.
Please be more patient as always you are and we will provide new firmware soon, thanks a lot.
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I'm sorry, but at this point I've lost all patience. The impact of this problem on my network and Wife's business is unacceptable.
If you believe resolving this problem in excess of more than a few days is acceptable you are mistaken. But the problem hasn't been resolved and it is now in excess of a few weeks.
And, if you believe that we work for you in helping test your firmware you are mistaken on this too. The Beta version has as many or more problems than the official release. Are you guessing at how to fix things?
The only solution you should be working on at this point is a release which allows us to back out to the February version which worked. If you want us to help you DEBUG your firmware maybe you should pay us for our time.
If you can't figure out how to allow us to run the February Firmware, then you should send us replacement routers for the currently bug filled router we currently have because of the bad firmware release. Then we will return your defective units.
Your failure to resolve this issue quickly or to allow a backout has demonstrated an insufficient understanding of the impact you have caused your customers.
And, what's even worse, you don't even have the decency to remove this bad firmware release from your website so others don't download and corrupt their router. This tells me you don' really care.
Thanks for leaving us stranded.
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@Kevin_Z just to confirm I have the same bug!
this latest firmware is not stable. I had a good wifi connection (smart connect) during 5 days and now the wifi signal is dropping...
I have to reboot the box every day...
please deploy a new firmware now!
thanks
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Pretty much exactly what the other guys are saying word for word.
we are not unpaid beta testers, we are full paying customers. Please don't forget that.
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The current router firmware has a lot of problems, WAN connection / internet speed not stable WIFI sometimes not connecting, OPENVPN not working and no login authentication for the VPN which make it unsecure.
Also, there are other missing features, DHCP lease time limited to 3 days why not 7 days? reserving IP address in DHCP I must enter it manually but all other routers i.e. Asus just click on the connected devices list click the IP and you will get a list of options one of them is to reserve the IP address.
When I go thru all the above problems, I think that my router is from unknown brand in the market!
I hope TP-Link will listen to this and release a new firmware that will resolve all the problems and test it in their lab and not on our devices!
Regards
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Hello, your suggestions had been already forwarded to the engineers and they will evaluate the feasibility and will let you know whether it can be achieved.
Thanks.
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Hello,
Do you mean only the 5G encounter dropping outs or including the LAN and 2.4G connections? It seems you enabled the smart connect on it, what if you disable the smart connect and set a different SSID for the 2.4G and 5G network?
If it is the 5G network not stable, may I know what are the 5G devices connected to the AX6000? Please try to change the 5G channel and channel width on it to give it a go.
When those devices got disconnected from the 5G network, is the 5G still broadcasting and can you still see it? How will the connection recover, do you need to connect to the 5G network again or it will just connect back automatically?
Thanks for your cooperation and patience.
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Hi,
i was recommended the same beta (1.1.2 202000623 rel. 23579(4555) over in this thread:
https://community.tp-link.com/en/home/forum/topic/214544?replyId=457658
for me it seems pretty stable and fixed my issues with Sonos on 2.4.
happy to compare notes on config in case it helps you guys get stable for now (and maybe narrow down the issue.
Justin
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@CabrioArtie for smartplug connection have you tried to desactivate quarantine of trend antivirus on the AX6000. I have same problem with my google home and this is the antivirus trens which had place them in quarantine.
The big problem of this antivirus feature is that we haven't got any good logs or information about what is in quarantine.
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