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AX10 won't reconnect to modem

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AX10 won't reconnect to modem

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AX10 won't reconnect to modem
AX10 won't reconnect to modem
2020-06-06 06:23:29 - last edited 2020-06-15 03:09:26
Model: Archer AX1500  
Hardware Version:
Firmware Version:

Hi, bought this new router to use with Australian NBN which is notoriously dodgy. Often the NBN modem loses internet connection, which the AX10 reports. The issue is that when the NBN comes back online again, it appears that the AX10 needs a reboot to re-establish an internet connection for clients. Is this a setting being wrong or a hardware issue?

 

Thanks,

 

Taylor

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Re:AX10 won't reconnect to modem-Solution
2020-06-12 22:24:25 - last edited 2020-06-15 03:09:26

@Solla-topee 

 

No issues that I've noticed since the firmware update so hopefully that is fixed! Thanks for your assistance.

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Re:AX10 won't reconnect to modem
2020-06-06 09:15:12

@SwarleyAUS 

 

What is the WAN connection type on the AX10? When your NBN connection is recovered, how about the internet LED on the AX10, is it correctly on?

 

Is there a known issue why the NBN connection disconnects? You may send us the system log on the router before the reboot and we will check further.

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
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Re:AX10 won't reconnect to modem
2020-06-06 09:33:50

Hi @Solla-topee,

 

The WAN connection is to an Arris CM8200 NBN modem. When it appears the the NBN modem has recovered, the AX10 Internet LED remains orange.

 

Not exactly sure what the cause is, it's just a characterstic of our over-budget and under-delivered service =) I've had the same service at two houses and experienced identical problems.

 

Thanks, if the issue persists I will attach a log.

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Re:AX10 won't reconnect to modem
2020-06-07 14:40:11

Hi @Solla-topee,

 

So it occured again. This time it didn't appear that the Arris modem experienced any loss of connection, going by its LED indicators anyway. Attached is the log from the AX10. Not much info in there from what I can tell. Is there a way to get it to spit out more? The dropout (for LAN and WLAN clients) I speak of occured at 12:29AM today, the 8th.

 

Hope you can help.

 

Taylor

File:
syslog-2020-06-08.logDownload
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#4
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Re:AX10 won't reconnect to modem
2020-06-08 03:37:01

@SwarleyAUS 

 

We will forward your case to our senior engineers and they will contact you for further troubleshooting, please kindly check your email box and reply to him.

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
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#5
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Re:AX10 won't reconnect to modem-Solution
2020-06-12 22:24:25 - last edited 2020-06-15 03:09:26

@Solla-topee 

 

No issues that I've noticed since the firmware update so hopefully that is fixed! Thanks for your assistance.

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#6
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