occasional disconnections with td-w8961n modem

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

occasional disconnections with td-w8961n modem

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
occasional disconnections with td-w8961n modem
occasional disconnections with td-w8961n modem
2020-06-11 10:37:54 - last edited 2020-06-11 10:39:03
Model: TD-W8961N  
Hardware Version: V3
Firmware Version: 3.0.0 Build 170919 Rel.21648

hi.i had another tp link from 4 years ago till last week and it worked fine but finally it had 3 leds always on problem.and i threw it away.so i bought the TD-W8961N model last week.it worked fine at first.but after a few hours  it took constant disconnections that lasts for ten mins then connects again for like 5 min then disconnect again.and this process continues for like half an hour.then it works fine for another four or five hours.and then happens again.i checked with my isp.they said there is no problem with lines or them.and my cables are working fine too.i cheked system log and i saw these.plz help me.i used vpn a couple of times so some of these maybe bcz of that.but the disconnections happen if i don't use vpn for all day.

 

6/11/2020 13:57:29> Quick bridge not allow multi-channel
6/11/2020 13:57:29> bridge only stop
6/11/2020 13:57:29> SNMP TRAP 3: link up
6/11/2020 13:57:30> PPPoE: Send PADI
6/11/2020 13:57:30> netMakeChannDial: err=-3000 rn_p=8048e7d8
6/11/2020 13:57:30> Last errorlog repeat 1 Times
6/11/2020 13:57:30> PPPoE: Recieve PADO
6/11/2020 13:57:30> PPPoE: Send PADR
6/11/2020 13:57:30> PPPoE: Recieve PADS
6/11/2020 13:57:30> netMakeChannDial: err=-3000 rn_p=8048e7d8
6/11/2020 13:57:30> PAP Authentication Successful
6/11/2020 13:57:30> ppp_ready: ch:804e5f64, iface:8040f9b4
6/11/2020 13:57:30> PPP get IP Address:5.235.190.201
6/11/2020 13:57:30> PPP gateway:2.187.0.222
6/11/2020 13:57:30> PPP subnetmask:255.255.255.255
6/11/2020 13:57:30> PPP primary DNS:80.191.188.5
6/11/2020 13:57:30> PPP secondary DNS:80.191.188.2
6/11/2020 13:57:30> SNMP TRAP 3: link up
6/11/2020 13:57:30> netMakeChannDial: err=-3000 rn_p=8048e7d8
6/11/2020 13:57:30> Accept() fail
6/11/2020 13:57:31> Last errorlog repeat 1 Times
6/11/2020 13:57:31> netMakeChannDial: err=-3000 rn_p=8048e7d8
6/11/2020 13:57:46> Last errorlog repeat 139 Times
6/11/2020 13:57:46> PPPoE: Recieve PADT
6/11/2020 13:57:48> netMakeChannDial: err=-3000 rn_p=8048e7d8
6/11/2020 14:2:46> Last errorlog repeat 649 Times
6/11/2020 14:2:46> PPPoE: Recieve PADT
6/11/2020 14:2:49> netMakeChannDial: err=-3000 rn_p=8048e7d8

  0      
  0      
#1
Options
1 Reply
Re:occasional disconnections with td-w8961n modem
2020-07-01 10:01:48

@saeedgreat 

Hi, for your issue, please help confirm the below information:

May I know which line is connected to the modem? It is telephone line or Ethernet cable?

 

When the issue happens, please connect the modem and your PC by cable to check if the issue happens both on wired and wireless connection.

Can you check if there is the latest firmware version from our official website? https://www.tp-link.com/support/download/td-w8961n/v3/#Firmware

If so, please follow the instruction to upgrade the firmware version to check if the issue still happens.

https://www.tp-link.com/support/faq/107/

 

If the issue still happens, please contact us again with the above information.

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/
  0  
  0  
#2
Options

Information

Helpful: 0

Views: 421

Replies: 1

Related Articles