WIFI ROUTER TL-WR940N NOT WORKING
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Dear sir, madam
I bought wifi Router TL-WR940N 2 YEARS AGO, BUT THIS ROUTER GETTING PROBLEM FROM STARTING THAN I GO TO SERVICE CENTRE AND THEY CHANGE WITH NEW ONE.
NOW AGAIN THIS ROUTER GETTING PROBLEM AND NOT TAKING CONNECTION WITH "WAN PORT".
THIS IS TIME OF WORK FROM HOME AND I LIVE AT ASANSOL AND SERVICE CENTRE IS 225kM AWAY FROM ME.
I REQUEST YOU TO PLEASE SOLVE MY PROBLEM AND SEND ME A WIFI ROUTER AS SOON AS POSSIBLE TO REPLACE I HAVE.
REGARDS
MANOJ KR. AGARWAL
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Hello, there is little possibility that both routers have a bad WAN port, we hope you could do some basic troubleshooting before requesting an RMA again:
1. Who is your ISP and have you checked if the modem is working properly with a stable connection if you connect the computer directly to the modem with the same Ethernet cable? If possible, we hope you could use another router to do a simple test.
2. If your ISP modem and the router from another company can work just fine, please confirm what is the status page on the WR940N when you log into its web UI, is it connecting via a PPPoE on its WAN?
3. Please ensure the firmware of the WR940N is the latest and you may try to reset and reconfigure it.
Thanks for your cooperation.
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@Solla-topee when I insert wire in WAN Port and start quick setup than it shows "cable unplugged" , but as range extender setup it is working.
But coverage range is very poor.
I am trying to reach at service centre at kolkata by phone, but Phone not getting connect even company toll free number not connecting also.
Please solve my problem, it is very urgent.
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Hi, if the router WAN port is faulty, please contact the local tech support to request the warranty:
- https://www.tp-link.com/in/support/contact-technical-support/#Hotline-Support
- For Indian Users Only (English & Hindi Service)
-
- Toll Free:
- 1800 2094 168
- E-mail:
- support.in@tp-link.com
- Service Time:
- 10:00AM to 6:00PM, Monday to Saturday
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@Solla-topee KOLAKATA SERVICE CENTRE CLOSED DUE TO COVID-19 AND TOLL FREE HELPLINE IS NOT CONNECTING AFTER SO MANY TIMES DAILING.
Please provide other solution.
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Sorry about that.
We will try to forward your case to the local team and they will contact you then. Please keep an eye on your email box, thanks.
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