@Kevin_Z 

Kevin_Z wrote

@Cody18 

 

Hello, sorry to hear the speed is throttling, please help verify some details and we will try to fix it together:

1. Did you disconnect all the other devices from the router and only leave one computer performing the test? How about the wired/wireless negotiation speed on that computer when the speed crashed 10Mbps? Please verify it by referring to the instruction: https://www.tp-link.com/support/faq/2265/

Note: For wired negotiation speed, it is the same; while you need right click on local area connection or ethernet. 

 

2. When did you buy this AX6000 router? Does the speed crash recently or the issue exist since you just bought it? Is there any change made on the router firmware or settings?

 

3. How often does this speed crash issue happen? Several hours or minutes? Does the speed recover if you power the router off then on every time? Is the QoS setting enabled on the router? Please try to disable it on the Tether app, click on the Tether Homecare page-QoS, check and ensure it is on the Standard Mode, then get back to the Clients' page, check all the clients connected to the router and ensure the High Priority is disabled.

 

Thanks in advance, and have a nice day. 

1. Yes removed all devices and still have the crash in speed randomly. The link speed to the router is usually 1gbps. Sometimes I'll notice it drops to 100mb. 

2. Got it in April this year. If I had to guess, the speed throttling became apparent when I upgraded to 1gpbs speed. Used to have 150mbps. 

3. At least once a day. It's getting to the point when I wanna game to restart the router and test or else I'll suffer huge lag spikes and latency. Speeds recover immediatly after reboot. QoS is on standard with no high priority devices. I factory reset the router by poking the small hole on the back so the router is completely factory settings. 

@Kevin_Z 

no problem! Thanks for the assistance! 

Here is a screenshot of the settings set to manual and QoS set to standard. Since I couldn't leave the fields empty I placed the values of what my internet speed contract.