My Philips TV does not show up in list of online devices

My Philips TV does not show up in list of online devices
My Philips TV does not show up in list of online devices
a week ago - last edited 23 hours ago
Model: Deco M4
Hardware Version:
Firmware Version:

It is connected to the correct Wifi. I am watching Netflix so the Wifi is running 

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#1
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1 Accepted Solution
Re:My Philips TV does not show up in list of online devices-Solution
Yesterday - last edited 23 hours ago

Hi, problem solved.

My failure, have mixed the name of the tv with another unit. Sorry for taking up your time for my own mistake.

@TP-Link_Deco 

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#7
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6 Replies
Re:My Philips TV does not show up in list of online devices
Friday

@Jazz 

 

Hello, thanks for bringing this up.

 

May I know which Deco does your Philips TV connect to, the main Deco or the slave ones? How far is the TV from the main Deco? If possible, it is suggested to turn off the slave Deco and connect the TV to the main Deco to give it a go, then check if it will show up on the online devices list. If yes, turn on the other Decos and check again.

 

May this help.

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Re:My Philips TV does not show up in list of online devices
Saturday

@TP-Link_Deco 

Hi, my TV is connected to the main Deco which is about 4-5 m away  I turned of all slaves and reconnected the TV. It connects but does still not show up on the online list.

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Re:My Philips TV does not show up in list of online devices
Monday

@Jazz 

 

Hello, are all other devices showing correctly? How about the IP settings on the TV, are they static or dynamic?

 

Does TV work or not when it is connected to the Deco network? If yes, can your computer or phone ping the TV?

 

Thanks.

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Re:My Philips TV does not show up in list of online devices
Monday

@TP-Link_Deco 

Hi

Yes all other devices show up correctly. The TV connect with dynamic ip.

 

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#5
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Re:My Philips TV does not show up in list of online devices
Tuesday

@Jazz 

 

Hello, if this is the case, it seems that your Philips TV may refuse to respond to the Deco and this issue may need to be further investigate by the seniors.

 

Our engineer will email you, if you are willing to do further analysis, please check your inbox. Thanks for your cooperation and support. Good day.

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#6
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Re:My Philips TV does not show up in list of online devices-Solution
Yesterday - last edited 23 hours ago

Hi, problem solved.

My failure, have mixed the name of the tv with another unit. Sorry for taking up your time for my own mistake.

@TP-Link_Deco 

Best Solution
2
2
#7
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