ARCHER D7 Gigabit ethernet issue

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ARCHER D7 Gigabit ethernet issue

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ARCHER D7 Gigabit ethernet issue
ARCHER D7 Gigabit ethernet issue
2020-07-01 18:41:50 - last edited 2020-07-01 18:44:02
Model: Archer D7  
Hardware Version: V1
Firmware Version: 1.6.0 0.9.1 v002d.0 Build 160216 Rel.57110n

HI All,

 

I am facing problem accessing my Asustor NAS via Wired connection. I have gaming desktop and NAS connected to router via Gigabit ethernet connection and rest of the devices are connected via 5 GHZ WIFI channel.

 

1. Desktop or Laptop can not open NAS Dashboard via wired connection, there is no blockage from Antivirus and network discovery is on. also there are no network drops between Desktop, Laptop and NAS when on wired connection. I have checked on all 3 Gigabit ports, experiancing same issue

 

2. Unable to transfer even 100kb file from desktop or laptop when on wired connection. system gives unexpected network error. but on wireless connection data transfer is smooth.

 

3. Tested NAS by directly connecting NAS to Desktop Via Ethernet cable. data transfer is very fast, so obviously there is some problem on ethernet ports of Archer D7 router.

 

4. all devices are in same subnet.

 

 

Can anyone suggest any setting which could resolve this i been searching on google for past 1 week and unable to find any solution on this issue.

 

 

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#1
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3 Reply
Re:ARCHER D7 Gigabit ethernet issue
2020-07-02 09:13:19

@Aniket87 

Hi, for your issue, please upgrade the firmware version to the latest one first.

 

Since your FW is 160216 currently, please check the version of your product is AU or EU?

You can check it on the white label printed on the product.

 

If it is the EU version, please upgrade it to be 180705 to check if the issue can be solved.

https://static.tp-link.com/2018/201807/20180727/Archer%20D7(EU)_V1_180705.zip

Look forward to your reply.

 

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#2
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Re:ARCHER D7 Gigabit ethernet issue
2020-07-02 10:00:22

@Sunshine Thanks for quick response,

 

I have confirmed it's EU version only. However i am unable to update the firmware. suspecting region lock on firmware. also checked on TP link india.

 

Below mentioned is the latest version for INDIA.

 

https://static.tp-link.com/res/down/soft/Archer_D7(EU)_V1_160216.zip

 

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#3
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Re:ARCHER D7 Gigabit ethernet issue
2020-07-03 07:49:20

@Aniket87 

Hi, for your issue, our engineer will contact you via email to follow up your case and try to fix it. 

If you are willing to do further analysis, please check your inbox.                      

Thanks for your cooperation and support.

Good day!

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#4
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