after startup unable to find 5GHZ signal

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after startup unable to find 5GHZ signal

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after startup unable to find 5GHZ signal
after startup unable to find 5GHZ signal
2020-07-02 12:45:24 - last edited 2020-07-27 09:08:38
Model: Archer C60  
Hardware Version: V3
Firmware Version: 1.1.0 Build 20191106 rel.36548

Today I purchesed this C60 router but I am only getting 2.4 GHZ, no 5 GHZ. In router admin page it is showing 5 GHZ is active but in laptop and mobiles I am unbale ot find any 5GHZ signal. What to do?

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Re:after startup unable to find 5GHZ signal-Solution
2020-07-27 09:08:32 - last edited 2020-07-27 09:08:38

@Arnab9477 

 

Hello,

 

Please show us the hardware version of your C60 underneath the device, is it an EU version or US version? Please also ensure its firmware is up-to-date as per the hardware.

 

If no devices can detect the 5G signal, please try to change the 5G channel to different ones and confirm.

 

BTW, if your C60 is an EU version, it only supports band 1 for the 5GHz, which is designed to comply with that of CE regulation. Please confirm if your phones and laptops also support 5G band 1.

 

Thanks.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:after startup unable to find 5GHZ signal-Solution
2020-07-27 09:08:32 - last edited 2020-07-27 09:08:38

@Arnab9477 

 

Hello,

 

Please show us the hardware version of your C60 underneath the device, is it an EU version or US version? Please also ensure its firmware is up-to-date as per the hardware.

 

If no devices can detect the 5G signal, please try to change the 5G channel to different ones and confirm.

 

BTW, if your C60 is an EU version, it only supports band 1 for the 5GHz, which is designed to comply with that of CE regulation. Please confirm if your phones and laptops also support 5G band 1.

 

Thanks.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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