Archer AX6000 2.4 GHz not working
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Hello!
I seem to be having a similar issue to other users.
After a clean start, both 2.4 and 5G work fine. Usually several hours later, the 2.4 band becomes unavailable. It doesn't appear on any of my devices for more than a brief and occasional moment, and I can't connect to it. 5G works just fine.
I did a factory reset, and the issue happened again.
Is there a beta firmware that can solve this? Or are there steps I can take to clarify the issue at hand?
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Problem only exists when 3.0 flash drive is directly attached to the router. Using extension cable solves this issue. There isn't any problems with 2.4Ghz band now. Cheers!
- Copy Link
- Report Inappropriate Content
Yes i have change it still the same problems and the Dutch costumer service know about the bad latest firmware but they are also waiting for a solution for this problem. I dont use the usb on the router and dont use smart content.
- Copy Link
- Report Inappropriate Content
Hi, glad to hear that the issue is resolved by adding a USB extension cable, thanks a lot for sharing your resolution with the community.
- Copy Link
- Report Inappropriate Content
Hi, sorry to hear that. You may keep in touch with the local support team and they will help you out.
- Copy Link
- Report Inappropriate Content
they also have problems with the latest firmware version 1.1.1 Build 20200714 rel.18254 and also clearly see in various reports that it comes from the latest firmware version. When is a solution to this since you cannot downgrade the router because it is stated in the comment if you have installed it on your router
- Copy Link
- Report Inappropriate Content
Hi @TobyBoy, thanks for getting back.
To locate this issue and try to fix it, we would like to follow up on your case via email. Please check your inbox and provide the information that we need.
- Copy Link
- Report Inappropriate Content
Hi there. How R U?
I rest my case with all workarounds found in the internet (a.k.a firmware upgrade, restart, settings changes and so on).
The 2.4G WiFi network does not work on the router for (damn) 300 USD!
Guys, is there any sane workaround, or may be a kind of recall of the product?
- Copy Link
- Report Inappropriate Content
Do you mean the 2.4G network is not stable and keeps disconnecting?
What are the devices connected to the 2.4G network? When it disconnects, can any device 'see' it? Have you tried to reset the AX6000 to factory defaults, then reconfigure it from scratch to confirm?
When the 2.4G disappears, how did you recover it, reboot the AX6000? Is the 5G network stable?
Try to enable the 2.4G guest network, connect these devices to it, then monitor if it is stable.
- Copy Link
- Report Inappropriate Content
there are a lot of problems with this router.
Even Dutch customer service complains that China does not want to listen and is getting along with new and improved firmware.
- Copy Link
- Report Inappropriate Content
Hello, if you still encounter an issue with the AX6000 router, it is suggested to continue troubleshooting with the engineers, they will try their best to help you out.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 1
Views: 5867
Replies: 30
Voters 1
