Router not getting connected to Internet after electricity disturbance
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Hi All ,
Am facing an issue . My router is doing good but when there is a power shutdown and then it restart at that time it will not connect to Internet (that light also will not blink) . Then i need to restart the device and then i need to struggle with internet cable insert and remove then after 5th or 6th time it will get connected to Internet .
Can you please help what should i do ?
Please , am literally getting scared if am thinking of electricty cut even for a minitue . Please help
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Hello,
May I know which country are you located in and who is your ISP? Is the modem always back online automatically after the power shutdown?
When the C1200 disconnected from the internet after the power shutdown, is the internet light off or orange? How about the C1200's hardware and firmware version? Please ensure it is running the latest firmware.
Additionally, please send us the whole system log by logging to its web UI when there is no internet on the C1200.
Thanks.
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@Kevin_Z
Hi , thankks for your valuable response , pfb details.
am located in India , Bangalore
Yes , the modem always back online automatically after powershutdown .
When the C1200 disconnected from the internet after the power shutdown, is the internet light off or orange?
Internet light is off
How about the C1200's hardware and firmware version?
Please ensure it is running the latest firmware.
Firmware Version:0.9.1 0.2 v0093.0 Build 190125 Rel.63783n(4555)
Below is the log , today morning also there was an outage and i fixed it by 08:00 am . But the log dates are shwoing with a wonrg date before that .
1970-01-01 05:30:18 [5] DHCPD: Recv REQUEST from 90:3C:92:B6:66:C3 Tranaction ID 53d5512d
1970-01-01 05:30:19 [6] PPP: ppp2 sent [PADI Host-Uniq(0x00000481)]
1970-01-01 05:30:19 [5] DHCPD: Send ACK to 192.168.0.101
1970-01-01 05:30:19 [5] System: Enable firewall
1970-01-01 05:30:24 [6] PPP: ppp2 sent [PADI Host-Uniq(0x00000481)]
1970-01-01 05:30:34 [6] PPP: ppp2 sent [PADI Host-Uniq(0x00000481)]
1970-01-01 05:30:40 [5] DHCPD: Recv REQUEST from 50:82:D5:99:11:59 Tranaction ID 24ae1538
1970-01-01 05:30:41 [5] DHCPD: Send ACK to 192.168.0.100
1970-01-01 05:30:44 [3] PPP: ppp2
1970-01-01 05:31:14 [6] PPP: ppp2 sent [PADI Host-Uniq(0x00000481)]
1970-01-01 05:31:14 [6] PPP: ppp2 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0xeb9f0997>]
1970-01-01 05:31:14 [6] PPP: ppp2 rcvd [LCP ConfReq id=0x1 <auth pap> <mru 1492> <magic 0x20015765>]
1970-01-01 05:31:14 [6] PPP: ppp2 sent [LCP ConfAck id=0x1 <auth pap> <mru 1492> <magic 0x20015765>]
1970-01-01 05:31:14 [6] PPP: ppp2 rcvd [LCP ConfAck id=0x1 <mru 1480> <magic 0xeb9f0997>]
1970-01-01 05:31:14 [6] PPP: ppp2 sent [PAP AuthReq id=0x1 user="narendram_bgl" password=<hidden>]
1970-01-01 05:31:14 [6] PPP: ppp2 rcvd [PAP AuthAck id=0x0 "Login ok"]
1970-01-01 05:31:14 [6] PPP: ppp2 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
1970-01-01 05:31:14 [6] PPP: ppp2 rcvd [IPCP ConfReq id=0x1 <addr 203.192.204.125>]
1970-01-01 05:31:14 [6] PPP: ppp2 sent [IPCP ConfAck id=0x1 <addr 203.192.204.125>]
1970-01-01 05:31:14 [6] PPP: ppp2 rcvd [proto=0x8281] 01 01 00 04
1970-01-01 05:31:14 [6] PPP: ppp2 sent [LCP ProtRej id=0x2 82 81 01 01 00 04]
1970-01-01 05:31:14 [6] PPP: ppp2 rcvd [IPCP ConfNak id=0x1 <addr 172.16.148.207> <ms-dns1 203.192.217.2> <ms-dns2 8.8.8.8>]
1970-01-01 05:31:14 [6] PPP: ppp2 sent [IPCP ConfReq id=0x2 <addr 172.16.148.207> <ms-dns1 203.192.217.2> <ms-dns2 8.8.8.8>]
1970-01-01 05:31:14 [6] PPP: ppp2 rcvd [IPCP ConfAck id=0x2 <addr 172.16.148.207> <ms-dns1 203.192.217.2> <ms-dns2 8.8.8.8>]
2020-07-10 08:02:26 [5] DHCPD: Recv REQUEST from 68:DB:F5:41:64:28 Tranaction ID e4e9c3d1
2020-07-10 08:02:26 [5] DHCPD: REQUEST ip 6500a8c0 already reserved by 90:3C:92:B6:66:C3
2020-07-10 08:02:26 [5] DHCPD: Send NAK
2020-07-10 08:02:29 [5] DHCPD: Recv REQUEST from 18:EE:69:10:D8:76 Tranaction ID 44375a8b
2020-07-10 08:02:29 [5] DHCPD: Send ACK to 192.168.0.103
2020-07-10 08:02:29 [5] DHCPD: Recv REQUEST from 18:EE:69:10:D8:76 Tranaction ID 45375a8b
2020-07-10 08:02:29 [5] DHCPD: Send ACK to 192.168.0.103
2020-07-10 08:02:30 [5] DHCPD: Recv DISCOVER from 68:DB:F5:41:64:28 Tranaction ID 565b3276
2020-07-10 08:02:30 [5] DHCPD: Send OFFER with ip 192.168.0.102
2020-07-10 08:02:30 [5] DHCPD: Recv REQUEST from 68:DB:F5:41:64:28 Tranaction ID 565b3276
2020-07-10 08:02:31 [5] DHCPD: Send ACK to 192.168.0.102
2020-07-10 08:02:31 [5] DHCPD: Recv REQUEST from 18:EE:69:10:D8:76 Tranaction ID 46375a8b
2020-07-10 08:02:31 [5] DHCPD: Send ACK to 192.168.0.103
2020-07-10 08:39:23 [5] DHCPD: Recv DISCOVER from 94:53:30:04:B3:8F Tranaction ID 4e2a2cce
2020-07-10 08:39:23 [5] DHCPD: Send OFFER with ip 192.168.0.106
2020-07-10 08:39:23 [5] DHCPD: Recv REQUEST from 94:53:30:04:B3:8F Tranaction ID 4e2a2cce
2020-07-10 08:39:24 [5] DHCPD: Send ACK to 192.168.0.106
2020-07-10 09:01:17 [5] DHCPD: Recv REQUEST from 90:3C:92:B6:66:C3 Tranaction ID 54d5512d
2020-07-10 09:01:17 [5] DHCPD: Send ACK to 192.168.0.101
2020-07-10 09:01:34 [5] DHCPD: Recv REQUEST from 50:82:D5:99:11:59 Tranaction ID 25ae1538
2020-07-10 09:01:34 [5] DHCPD: Send ACK to 192.168.0.100
2020-07-10 09:02:30 [5] DHCPD: Recv REQUEST from 18:EE:69:10:D8:76 Tranaction ID 47375a8b
2020-07-10 09:02:30 [5] DHCPD: Send ACK to 192.168.0.103
2020-07-10 09:02:31 [5] DHCPD: Recv REQUEST from 68:DB:F5:41:64:28 Tranaction ID 27126e35
2020-07-10 09:02:31 [5] DHCPD: Send ACK to 192.168.0.102
2020-07-10 09:39:24 [5] DHCPD: Recv REQUEST from 94:53:30:04:B3:8F Tranaction ID 6583c457
2020-07-10 09:39:24 [5] DHCPD: Send ACK to 192.168.0.106
2020-07-10 09:56:43 [5] DHCPD: Recv REQUEST from 94:53:30:04:B3:8F Tranaction ID 3e029b9e
2020-07-10 09:56:43 [5] DHCPD: Send ACK to 192.168.0.106
2020-07-10 10:01:09 [5] DHCPD: Recv REQUEST from 50:82:D5:99:11:59 Tranaction ID 26ae1538
2020-07-10 10:01:09 [5] DHCPD: Send ACK to 192.168.0.100
2020-07-10 10:01:17 [5] DHCPD: Recv REQUEST from 90:3C:92:B6:66:C3 Tranaction ID 55d5512d
2020-07-10 10:01:17 [5] DHCPD: Send ACK to 192.168.0.101
2020-07-10 10:02:30 [5] DHCPD: Recv REQUEST from 18:EE:69:10:D8:76 Tranaction ID 48375a8b
2020-07-10 10:02:30 [5] DHCPD: Send ACK to 192.168.0.103
2020-07-10 10:02:31 [5] DHCPD: Recv REQUEST from 68:DB:F5:41:64:28 Tranaction ID f88cc738
2020-07-10 10:02:31 [5] DHCPD: Send ACK to 192.168.0.102
2020-07-10 10:19:53 [3] PPP: ppp2 User request
2020-07-10 10:19:53 [3] PPP: ppp2 LCP down
2020-07-10 10:19:53 [4] PPP: ppp2 LCP down
2020-07-10 10:19:53 [6] PPP: ppp2 sent [LCP TermReq id=0x3 "User request"]
2020-07-10 10:19:56 [6] PPP: ppp2 sent [LCP TermReq id=0x4 "User request"]
2020-07-10 10:19:56 [6] PPP: ppp2 rcvd [LCP TermAck id=0x4]
2020-07-10 10:19:56 [3] PPP: ppp2
2020-07-10 10:19:58 [6] PPP: ppp2 sent [PADI Host-Uniq(0x0000062a)]
2020-07-10 10:19:58 [6] PPP: ppp2 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0x70cede70>]
2020-07-10 10:19:58 [6] PPP: ppp2 rcvd [LCP ConfReq id=0x1 <auth pap> <mru 1492> <magic 0x8f085877>]
2020-07-10 10:19:58 [6] PPP: ppp2 sent [LCP ConfAck id=0x1 <auth pap> <mru 1492> <magic 0x8f085877>]
2020-07-10 10:19:58 [6] PPP: ppp2 rcvd [LCP ConfAck id=0x1 <mru 1480> <magic 0x70cede70>]
2020-07-10 10:19:58 [6] PPP: ppp2 sent [PAP AuthReq id=0x1 user="narendram_bgl" password=<hidden>]
2020-07-10 10:19:58 [6] PPP: ppp2 rcvd [PAP AuthAck id=0x0 "Login ok"]
2020-07-10 10:19:58 [6] PPP: ppp2 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2020-07-10 10:19:58 [6] PPP: ppp2 rcvd [IPCP ConfReq id=0x1 <addr 203.192.204.125>]
2020-07-10 10:19:58 [6] PPP: ppp2 sent [IPCP ConfAck id=0x1 <addr 203.192.204.125>]
2020-07-10 10:19:58 [6] PPP: ppp2 rcvd [proto=0x8281] 01 01 00 04
2020-07-10 10:19:58 [6] PPP: ppp2 sent [LCP ProtRej id=0x2 82 81 01 01 00 04]
2020-07-10 10:19:58 [6] PPP: ppp2 rcvd [IPCP ConfNak id=0x1 <addr 172.16.148.207> <ms-dns1 203.192.217.2> <ms-dns2 8.8.8.8>]
2020-07-10 10:19:58 [6] PPP: ppp2 sent [IPCP ConfReq id=0x2 <addr 172.16.148.207> <ms-dns1 203.192.217.2> <ms-dns2 8.8.8.8>]
2020-07-10 10:19:58 [6] PPP: ppp2 rcvd [IPCP ConfAck id=0x2 <addr 172.16.148.207> <ms-dns1 203.192.217.2> <ms-dns2 8.8.8.8>]
2020-07-10 10:47:16 [5] DHCPD: Recv DISCOVER from 84:8E:0C:94:4D:B8 Tranaction ID 4dae350a
2020-07-10 10:47:16 [5] DHCPD: Send OFFER with ip 192.168.0.104
2020-07-10 10:47:17 [5] DHCPD: Recv REQUEST from 84:8E:0C:94:4D:B8 Tranaction ID 4dae350a
2020-07-10 10:47:18 [5] DHCPD: Send ACK to 192.168.0.104
2020-07-10 10:56:44 [5] DHCPD: Recv REQUEST from 94:53:30:04:B3:8F Tranaction ID fcba9620
2020-07-10 10:56:44 [5] DHCPD: Send ACK to 192.168.0.106
2020-07-10 11:01:09 [5] DHCPD: Recv REQUEST from 50:82:D5:99:11:59 Tranaction ID 27ae1538
2020-07-10 11:01:09 [5] DHCPD: Send ACK to 192.168.0.100
2020-07-10 11:01:26 [5] DHCPD: Recv REQUEST from 90:3C:92:B6:66:C3 Tranaction ID 56d5512d
2020-07-10 11:01:26 [5] DHCPD: Send ACK to 192.168.0.101
2020-07-10 11:02:30 [5] DHCPD: Recv REQUEST from 18:EE:69:10:D8:76 Tranaction ID 49375a8b
2020-07-10 11:02:30 [5] DHCPD: Send ACK to 192.168.0.103
2020-07-10 11:02:32 [5] DHCPD: Recv REQUEST from 68:DB:F5:41:64:28 Tranaction ID e8f58894
2020-07-10 11:02:32 [5] DHCPD: Send ACK to 192.168.0.102
2020-07-10 11:17:24 [5] DHCPD: Recv REQUEST from 50:82:D5:99:11:59 Tranaction ID 28ae1538
2020-07-10 11:17:24 [5] DHCPD: Send ACK to 192.168.0.100
2020-07-10 11:56:45 [5] DHCPD: Recv REQUEST from 94:53:30:04:B3:8F Tranaction ID dcf6fb77
2020-07-10 11:56:45 [5] DHCPD: Send ACK to 192.168.0.106
2020-07-10 12:00:38 [5] DHCPD: Recv REQUEST from 84:8E:0C:94:4D:B8 Tranaction ID 4eae350a
2020-07-10 12:00:38 [5] DHCPD: Send ACK to 192.168.0.104
2020-07-10 12:02:22 [5] DHCPD: Recv REQUEST from 90:3C:92:B6:66:C3 Tranaction ID 57d5512d
2020-07-10 12:02:22 [5] DHCPD: Send ACK to 192.168.0.101
2020-07-10 12:17:23 [5] DHCPD: Recv REQUEST from 50:82:D5:99:11:59 Tranaction ID 29ae1538
2020-07-10 12:17:23 [5] DHCPD: Send ACK to 192.168.0.100
2020-07-10 12:32:44 [5] DHCPD: Recv REQUEST from 84:8E:0C:94:4D:B8 Tranaction ID 4fae350a
2020-07-10 12:32:44 [5] DHCPD: Send ACK to 192.168.0.104
2020-07-10 12:44:14 [5] DHCPD: Recv REQUEST from 84:8E:0C:94:4D:B8 Tranaction ID 50ae350a
2020-07-10 12:44:14 [5] DHCPD: Send ACK to 192.168.0.104
2020-07-10 12:51:50 [5] DHCPD: Recv REQUEST from 84:8E:0C:94:4D:B8 Tranaction ID 51ae350a
2020-07-10 12:51:50 [5] DHCPD: Send ACK to 192.168.0.104
2020-07-10 12:53:50 [5] DHCPD: Recv REQUEST from 84:8E:0C:94:4D:B8 Tranaction ID 52ae350a
2020-07-10 12:53:50 [5] DHCPD: Send ACK to 192.168.0.104
2020-07-10 12:56:45 [5] DHCPD: Recv REQUEST from 94:53:30:04:B3:8F Tranaction ID d345d75d
2020-07-10 12:56:45 [5] DHCPD: Send ACK to 192.168.0.106
2020-07-10 13:02:21 [5] DHCPD: Recv REQUEST from 90:3C:92:B6:66:C3 Tranaction ID 58d5512d
2020-07-10 13:02:21 [5] DHCPD: Send ACK to 192.168.0.101
2020-07-10 13:13:40 [5] DHCPD: Recv REQUEST from 50:82:D5:99:11:59 Tranaction ID 2aae1538
2020-07-10 13:13:40 [5] DHCPD: Send ACK to 192.168.0.100
2020-07-10 13:45:18 [5] DHCPD: Recv REQUEST from 84:8E:0C:94:4D:B8 Tranaction ID 53ae350a
2020-07-10 13:45:18 [5] DHCPD: Send ACK to 192.168.0.104
2020-07-10 13:45:18 [5] DHCPD: Recv REQUEST from 84:8E:0C:94:4D:B8 Tranaction ID 53ae350a
2020-07-10 13:45:18 [5] DHCPD: Send ACK to 192.168.0.104
2020-07-10 13:56:45 [5] DHCPD: Recv REQUEST from 94:53:30:04:B3:8F Tranaction ID 668cf30a
2020-07-10 13:56:45 [5] DHCPD: Send ACK to 192.168.0.106
2020-07-10 13:59:56 [5] DHCPD: Recv REQUEST from 94:53:30:04:B3:8F Tranaction ID 8c6dad42
2020-07-10 13:59:56 [5] DHCPD: Send ACK to 192.168.0.106
2020-07-10 14:00:01 [5] DHCPD: Recv REQUEST from 94:53:30:04:B3:8F Tranaction ID 8c6dad42
2020-07-10 14:00:01 [5] DHCPD: Send ACK to 192.168.0.106
2020-07-10 14:00:06 [5] DHCPD: Recv REQUEST from 94:53:30:04:B3:8F Tranaction ID 8c6dad42
2020-07-10 14:00:06 [5] DHCPD: Send ACK to 192.168.0.106
2020-07-10 14:00:33 [5] DHCPD: Recv REQUEST from 84:8E:0C:94:4D:B8 Tranaction ID 54ae350a
2020-07-10 14:00:33 [5] DHCPD: Send ACK to 192.168.0.104
2020-07-10 14:02:22 [5] DHCPD: Recv REQUEST from 90:3C:92:B6:66:C3 Tranaction ID 59d5512d
2020-07-10 14:02:22 [5] DHCPD: Send ACK to 192.168.0.101
2020-07-10 14:15:46 [5] DHCPD: Recv REQUEST from 50:82:D5:99:11:59 Tranaction ID 2bae1538
2020-07-10 14:15:46 [5] DHCPD: Send ACK to 192.168.0.100
2020-07-10 14:18:04 [5] DHCPD: Recv REQUEST from 50:82:D5:99:11:59 Tranaction ID 2cae1538
2020-07-10 14:18:04 [5] DHCPD: Send ACK to 192.168.0.100
2020-07-10 15:00:07 [5] DHCPD: Recv REQUEST from 94:53:30:04:B3:8F Tranaction ID 1e84d
2020-07-10 15:00:07 [5] DHCPD: Send ACK to 192.168.0.106
2020-07-10 15:00:34 [5] DHCPD: Recv REQUEST from 84:8E:0C:94:4D:B8 Tranaction ID 55ae350a
2020-07-10 15:00:34 [5] DHCPD: Send ACK to 192.168.0.104
2020-07-10 15:02:32 [5] DHCPD: Recv REQUEST from 90:3C:92:B6:66:C3 Tranaction ID 5ad5512d
2020-07-10 15:02:32 [5] DHCPD: Send ACK to 192.168.0.101
2020-07-10 15:17:36 [5] DHCPD: Recv REQUEST from 50:82:D5:99:11:59 Tranaction ID 2dae1538
2020-07-10 15:17:36 [5] DHCPD: Send ACK to 192.168.0.100
2020-07-10 15:21:28 [5] DHCPD: Recv REQUEST from 68:DB:F5:41:64:28 Tranaction ID 2a36f4e
2020-07-10 15:21:28 [5] DHCPD: Send ACK to 192.168.0.102
2020-07-10 15:21:32 [5] DHCPD: Recv REQUEST from 18:EE:69:10:D8:76 Tranaction ID bdb31ef0
2020-07-10 15:21:32 [5] DHCPD: Send ACK to 192.168.0.103
2020-07-10 15:21:32 [5] DHCPD: Recv REQUEST from 18:EE:69:10:D8:76 Tranaction ID beb31ef0
2020-07-10 15:21:32 [5] DHCPD: Send ACK to 192.168.0.103
2020-07-10 15:21:33 [5] DHCPD: Recv REQUEST from 18:EE:69:10:D8:76 Tranaction ID bfb31ef0
2020-07-10 15:21:33 [5] DHCPD: Send ACK to 192.168.0.103
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Hello, thanks so much for the detailed information.
This case will be forwarded to the seniors and they will contact you next Monday, please keep an eye on your email box and get in touch with them directly.
Let me know if there is anything we can help, thanks.
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@DeepakPillai I am experiencing same problem but the router is Archer A6 V3. Is your problem fixed?
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