Can not connect to 5G band

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Can not connect to 5G band
Can not connect to 5G band
2020-07-11 22:44:49 - last edited 2020-07-20 09:00:56
Hardware Version:
Firmware Version:

I am having trouble establishing a connection to the 5G wifi band.  I keep getting an "incorrect password" message even though the password is correct.  


I thought I solved the problem by setting up that network again and rebooting and it let me connect, but then the next day it wouldn't connect again, giving me the password error message again.  
 

please help.

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Re:Can not connect to 5G band
2020-07-23 11:41:03

@CharlieOz 

Hello,

 

1. Please change different devices connect to the 5G network, then check if all the devices are having this issue.

If all the devices all having this issue, may I know the model and operating system of them?

 

And please send me a screenshot of the error information, thank you!

 

2. Please do not set the password for 5G, just leave it open,  are you able to use it?

 

3. Try to set up a simple password, like 11111111, did it still have this issue?

 

4. When did you purchase this product and when did this issue happen? Is it working well before?

 

5. Please try to change a different channel of the router.

How to change:https://www.tp-link.com/en/support/faq/2794/

 

6. Check the hardware version and firmware version of the router.

Hardware: Please find the hardware version at the bottom label of the product, which begins with Ver.xx.

Firmware: https://www.tp-link.com/en/support/faq/315/

 

May it help and have a nice day!

 

 

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