Archer C1200(US) v3.0 Random Reboot

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Archer C1200(US) v3.0 Random Reboot

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Archer C1200(US) v3.0 Random Reboot
Archer C1200(US) v3.0 Random Reboot
2020-07-17 19:20:59
Model: Archer C1200  
Hardware Version: V3
Firmware Version: 3.0.6 Build 20200401 rel.71690 (US)

Hi,

 

My router is rebooting automatically. Please help.

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Re:Archer C1200(US) v3.0 Random Reboot
2020-07-20 02:32:56

@SumitMandal 

 

Hello,

 

As for the auto-reboot issue you reported, we just want to confirm more details and will try our best to figure it out ASAP:

 

1. Is there any special operation on the router or on the connected LAN devices when the reboot occurs, like downloading large files or playing games?

 

2. How often does this auto-reboot happen and how will it recover? Do you need to power cycle the router or it will recover automatically after several minutes?

 

3. What are the symptoms when it reboots? How about the LED's status?

 

4. Who is your ISP and what's the WAN connection type on the router?

 

Thanks.

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Re:Archer C1200(US) v3.0 Random Reboot
2020-07-31 21:10:30

@Kevin_Z 

 

Sorry for replying late.

 

1. Router reboots during light web browsing or gaming. Never experienced reboot during large file download.

 

2. No particular pattern, sometimes it will 3 to 4 times other day not at all. It recovers automatically without any power cycle.

 

3.  All the LED's lights up. then all the LED's turn off, then power LED starts blinking like when it starts up.

 

4. My ISP is "Meghbela Broadband" and WAN connection type is "Static IP".

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Re:Archer C1200(US) v3.0 Random Reboot
2020-08-03 03:04:55

@SumitMandal 

 

Hi, thanks for getting back.

 

Can you please confirm again the hardware version of your C1200 is US V3? We will follow up your case via email and help you solve it ASAP.

 

Good days.

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