Hello. I am trying to connect the TP load balancer to my Deco using the PPoE authentication. The connection always fails. However if I connect through the Deco App using the same credentials, it works fine. 

Is there a setting I am missing in the load balancer console? The Deco app does not have a field to input Service Name. Yet it works fine. In the load balancer admin console there is a field for Servide Name and no matter if I put the name given by my ISP or don't, the result is the same. It won't connect. 
 

I must also mention that one of my ISP have connected perfectly. The second one is the one with the problem and this is a finer optic line. Not sure if that makes any difference but just mentioning. 
 

Any help would be very much appreciated.