Router losses connection with the modem intermittently

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Router losses connection with the modem intermittently

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Router losses connection with the modem intermittently
Router losses connection with the modem intermittently
2020-07-21 13:15:07
Model: Archer C5400X  
Hardware Version: V16
Firmware Version: 1.1.2 Build 20191223 rel.73956

Router drop connection randomly already had the lines checked by the service provider and it is fine seems to be a connection between the router and Modem MB8600. Some times if I auto-detect the Dynamic IP it will correct for a min other times I have to reboot. It does not dropp the actual wireless connection just the internet connection.  

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#1
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4 Reply
Re:Router losses connection with the modem intermittently
2020-07-22 01:27:30

@needforspeed51 

 

Hi,

 

May I know who is your ISP? Have you checked if the internet connection is stable when you plug your computer directly to the modem?

 

How about the internet LED on the C5400X when the internet drops, is it orange or green? Can you access its web interface at that time? If yes, what are the WAN IP address and default gateway?

 

Besides, please follow the instruction below to do some tests and tell me which case you belong to:

https://www.tp-link.com/en/support/faq/2237/

 

Good day. 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:Router losses connection with the modem intermittently
2020-07-23 05:43:49

@Kevin_Z 

 

I am with Suddenlink yes I checked if the connection was stable from the modem it had a good connection. When it drops the light turns orange and I can still access the web interface.

 

IP  75.110.103.25

default gateway 75.110.103.1

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#3
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Re:Router losses connection with the modem intermittently
2020-07-23 11:25:36

@needforspeed51 

 

Thanks for the info.
 

Our engineer will contact you later via email and will help you to fix it, please check your email box and reply, thanks.

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:Router losses connection with the modem intermittently
2020-07-23 13:52:26

@Kevin_Z I received the email thanks for the help.

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