Router losses connection with the modem intermittently
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Router drop connection randomly already had the lines checked by the service provider and it is fine seems to be a connection between the router and Modem MB8600. Some times if I auto-detect the Dynamic IP it will correct for a min other times I have to reboot. It does not dropp the actual wireless connection just the internet connection.
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Hi,
May I know who is your ISP? Have you checked if the internet connection is stable when you plug your computer directly to the modem?
How about the internet LED on the C5400X when the internet drops, is it orange or green? Can you access its web interface at that time? If yes, what are the WAN IP address and default gateway?
Besides, please follow the instruction below to do some tests and tell me which case you belong to:
https://www.tp-link.com/en/support/faq/2237/
Good day.
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I am with Suddenlink yes I checked if the connection was stable from the modem it had a good connection. When it drops the light turns orange and I can still access the web interface.
IP 75.110.103.25
default gateway 75.110.103.1
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Thanks for the info.
Our engineer will contact you later via email and will help you to fix it, please check your email box and reply, thanks.
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@Kevin_Z I received the email thanks for the help.
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