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randomly disconnection of internet for few seconds and also getting slow speed of internet ,while lan directely connected through lan to laptop then its alright but via router connected through internet it getting isues please solve this problem
Hello,
Sorry for the trouble caused, we will do some troubleshooting and try to fix it.
May I know who is your ISP? Is there a modem provided by your ISP? If yes, please connect your computer directly to that modem check if the connection is stable or not.
When the network drops, please check the IP address and default gateway with your computer connected to the modem/router separately and show me the status-details page. Instruction as below:
https://www.tp-link.com/support/faq/838/
Besides, please follow the instruction below to do some tests and tell me which case you belong to.
https://www.tp-link.com/support/faq/2237/
Thanks.
hello
I had check what you had said while i am using directy connected to Laptop without using router or wifi connection,in that process its getting speed and with no ramdom dissconnection. SO i think there problem getting router .In this case u can any suggest what we have do with that router
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