Unable to finish firmware upgrade

Unable to finish firmware upgrade
Unable to finish firmware upgrade
a week ago
Model: AP500
Hardware Version: V6
Firmware Version: V6

The firmware upgrade stops at 100%, and did not reboot.  How to make the router be useful again?

 

please kindly advised.  Thanks so much.

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Re:Unable to finish firmware upgrade
a week ago - last edited a week ago

@ivory 

 

Hi,

 

What is the model number of the device?

 

If the firmware upgrade got stuck on 100%, please wait for some time patiently and confirm the LED status on it. If the LEDs are normal, you may try to power cycle the router and confirm again.

 

Do you still use the original power adapter? Were you trying to upgrade the firmware via a wireless connection or wired connection?

 

Try to hard reset it by holding the reset button or hole for 10s if the power cycle doesn't recover it.

 

Are you able to access its web UI from a browser? What is the hardware and firmware version?

 

When and where did you buy this also?

 

Good day. 

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