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VR400 Firmware Upgrade = No VDSL connection

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VR400 Firmware Upgrade = No VDSL connection

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VR400 Firmware Upgrade = No VDSL connection
VR400 Firmware Upgrade = No VDSL connection
2020-08-02 16:28:36 - last edited 2020-08-03 07:24:11
Model: Archer VR400  
Hardware Version: V2
Firmware Version: 0.6.6 0.9.1

When I upgraded the modem to the July 2020 firmware release, I was not able to establish an internet connection (Plusnet UK)

 

The line was syncing but WAN status was 'Disconnected'

 

Suggest you dont upgrade firmware until this problem is fixed.

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1 Accepted Solution
Re:VR400 Firmware Upgrade = No VDSL connection-Solution
2020-08-03 07:24:00 - last edited 2020-08-03 07:24:11

@jpuk

Hello!

After the firmware update, did you try to reset the modem and set up the internet connection type again?

And may I know what kind of connection type did you use for Plusnet, PPPOE? Do you also need Vlan ID?

If possible, can I have a picture of the DSL status page, such as:

 

Thank you very much~

 

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#2
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Re:VR400 Firmware Upgrade = No VDSL connection-Solution
2020-08-03 07:24:00 - last edited 2020-08-03 07:24:11

@jpuk

Hello!

After the firmware update, did you try to reset the modem and set up the internet connection type again?

And may I know what kind of connection type did you use for Plusnet, PPPOE? Do you also need Vlan ID?

If possible, can I have a picture of the DSL status page, such as:

 

Thank you very much~

 

If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
Recommended Solution
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#2
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Re:VR400 Firmware Upgrade = No VDSL connection
2020-08-03 20:34:47 - last edited 2020-08-03 20:39:55

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#3
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Re:VR400 Firmware Upgrade = No VDSL connection
2020-08-03 20:40:20 - last edited 2020-08-03 20:55:50

I have done a full reset and setup from scratch. When I reinstall old firmware works instantly

 

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#4
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Re:VR400 Firmware Upgrade = No VDSL connection
2020-08-04 00:19:52

@jpuk 

Good Day!

For your case, please also help us check the following information:

  1. What is your original firmware, is it Archer VR400(EU)_V2_170719 or Archer VR400(EU)_V2_200227?
  2. Since you did not mention VLAN ID, so I guess maybe Plusnet does not need that, so now, could you please try to do the same PPPoE Broadband connection on the computer to see if the computer would get internet, such as https://www.tp-link.com/support/faq/921/

(if the computer would be able to get internet, please try to clone the mac address on the VR400.)--it was under advanced--network--internet-modify(Or add);

Later, the related engineers would get in touch for further assistance.

Thank you~

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#5
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Re:VR400 Firmware Upgrade = No VDSL connection
2020-08-04 05:39:43

@Sunshine thanks for your assistance

Archer VR400(EU)_V2_170719 

​

This version works perfectly

 

Plusnet requires VLAN 101 which is set

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#6
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Re:VR400 Firmware Upgrade = No VDSL connection
2020-11-20 07:46:31

@jpuk 

 

Did you ever get an answer to this, i have the same problem using the VR400 connecting to PLUSNET ADSL, DSL is connected but internet authentication never takes place.

 

Rolling back to previous firmware works.

 

Thanks,

Andrew 

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#7
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Re:VR400 Firmware Upgrade = No VDSL connection
2020-11-20 08:15:55

@VR400V2 

 

Hello, thanks for bringing this up again.

 

Please kindly use the previous firmware, and we will soon release a new firmware, good day.

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#8
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Re:VR400 Firmware Upgrade = No VDSL connection
2020-12-23 16:39:45

@Kevin_Z 

 

There is an updated firmware file available, no notes supplied as I don't use the tplink anymore so cannot test it but others following may do.

 

https://www.tp-link.com/uk/support/download/archer-vr400/v2/#Firmware

 

https://static.tp-link.com/2020/202012/20201223/Archer_VR400(EU)V2_201104.zip

 

 

 

Merry Christmas all.

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#9
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Re:VR400 Firmware Upgrade = No VDSL connection
2020-12-24 02:46:34

@VR400V2 

 

Thank you again for sharing the info with the community. We do suggest our customer upgrade their device to the latest firmware if they encounter an issue.

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#10
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