Parental control doesn't work
Why parental control is not able to block any pornographic site?
I'm testing the teen profile and so far the default configuration doesn't block any adult site, I had to manually add some sites to the black list but it doesn't even accept wildcards.
Does anybody know how this thing works or which databases it uses?
Thanks
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Hello,
May I know what kind of settings on the Deco app for Parental Control? Kindly show us a screenshot.
If the pornographic websites are actually not blocked when you choose the "teen" filter level, please go to https://global.sitesafety.trendmicro.com and enter the URL of the pornographic website, then you will see if that website belongs to an adult website or not.
If you find that website is classified into the wrong categories, please submit a reclassify request to Trend Micro.
However, if the website belongs to the correct website category but it is not blocked, please show us the Parental Control settings page on your Deco app as well as the firmware version of the Deco device.
Thanks.
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Hello,
May I know what kind of settings on the Deco app for Parental Control? Kindly show us a screenshot.
If the pornographic websites are actually not blocked when you choose the "teen" filter level, please go to https://global.sitesafety.trendmicro.com and enter the URL of the pornographic website, then you will see if that website belongs to an adult website or not.
If you find that website is classified into the wrong categories, please submit a reclassify request to Trend Micro.
However, if the website belongs to the correct website category but it is not blocked, please show us the Parental Control settings page on your Deco app as well as the firmware version of the Deco device.
Thanks.
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Thank you for your quick answer
I'm using three DECO M4 devices, firmware version is: 1.4.0 Build 20200628 Rel. 48846
I'm currently testing with this site https://es.pornhub.com, trendmicro web page shows this site correctly classified as pornographic, but I can still browse the site without issue having configured my device with the teenager profile.
I'm attaching some screenshots I'm sorry they are in spanish
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Hi, I have the exact same issue with M4. In a support link, I see that an antivurus configuration must be enable https://www.tp-link.com/en/support/faq/1598/:
"1) Please enable Malicious Content Filter in the Antivirus feature to ensure the Parental Control feature will work properly."
But I understand that M4 does not have that antivirus capablity included, it starts with M5 I think. Is that why it does not work ? or M4 control parental works without the antivirus from Trend Micro ?
Anyway, even if I choose the Teen profil, I can access many adult sites. What can I do ?
Thanks.
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Same issue wiyh my S4.
I have ckecked some sites through the link provited. The sites are repirted as pornographic but stil having access.
Please let ua know how to proceed.
Thanks
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