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WiFi calls dropping on Deco M9

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WiFi calls dropping on Deco M9

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WiFi calls dropping on Deco M9
WiFi calls dropping on Deco M9
2020-08-04 00:07:05 - last edited 2020-08-07 12:13:32
Model: Deco M9 Plus  
Hardware Version: V2
Firmware Version: 1.4.0

I'm having issues with WiFi calling when connected to my Deco M9 units.

 

The calls connect but dropout after a few seconds to a few minutes.

 

I have 2 units connected by Ethernet backhaul.

 

My ISP is GPON based FTTH running at 500mb up and 50mb down with a low stable ping.

 

I don't have dropout issues when the standard ISP router.

 

Anyone else have this issue ? 
 

iPhone XS Max running iOS 13.6

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Re:WiFi calls dropping on Deco M9-Solution
2020-08-07 12:13:28 - last edited 2020-08-07 12:13:32

@DecoIRL 

 

To better help you, please help to confirm the following information.

1. Who is your ISP?

2. What is the detailed network diagram/layout? Is it like below?

GPON based FTTH modem---ISP router---main Deco M9 (AP mode)---2nd Deco M9?

3. When the Wi-Fi calling cuts off after several seconds, are you moving around? When Wi-Fi calling cuts off, is your phone still connected to your Deco's Wi-Fi and have internet access? 

4. Have you tried on different phones?

5. Try to disable fast roaming and beamforming to give it a shot.

 

Good day.

▶Check What's Currently Going on With Deco ▶Deco Wi-Fi Heatmap ready for all Deco models
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Re:WiFi calls dropping on Deco M9-Solution
2020-08-07 12:13:28 - last edited 2020-08-07 12:13:32

@DecoIRL 

 

To better help you, please help to confirm the following information.

1. Who is your ISP?

2. What is the detailed network diagram/layout? Is it like below?

GPON based FTTH modem---ISP router---main Deco M9 (AP mode)---2nd Deco M9?

3. When the Wi-Fi calling cuts off after several seconds, are you moving around? When Wi-Fi calling cuts off, is your phone still connected to your Deco's Wi-Fi and have internet access? 

4. Have you tried on different phones?

5. Try to disable fast roaming and beamforming to give it a shot.

 

Good day.

▶Check What's Currently Going on With Deco ▶Deco Wi-Fi Heatmap ready for all Deco models
Recommended Solution
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#2
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Re:WiFi calls dropping on Deco M9
2020-08-07 12:24:44

@TP-Link_Deco 

 

1. Who is your ISP?

 

Eir 

2. What is the detailed network diagram/layout? Is it like below?

 

GPON ONT > Main Deco > 8 port gigabit switch > secondary Deco M9

 

3. When the Wi-Fi calling cuts off after several seconds, are you moving around? When Wi-Fi calling cuts off, is your phone still connected to your Deco's Wi-Fi and have internet access? 


It happens when stationary and moving around. WiFi stays connected, no dropping in ICMP

 

4. Have you tried on different phones?

 

yeah two phones in the house have the same issue 

 

5. Try to disable fast roaming and beamforming to give it a shot.

 

I'll give it a go

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