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Deco M5 Constantly going offline - red light and then goes online by itself.

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Deco M5 Constantly going offline - red light and then goes online by itself.

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Deco M5 Constantly going offline - red light and then goes online by itself.
Deco M5 Constantly going offline - red light and then goes online by itself.
2020-08-04 21:22:36 - last edited 2020-08-11 09:20:13
Model: Deco M5  
Hardware Version:
Firmware Version:

Bought a new Deco M5 2 pack and set it up the first 2 days it has worked perfectly, and then the problems started.
You can use it for a while and then both units go offline, solid red light, sometimes it goes online by itself and sometims I have to unplug and then plug it back in.

How can I achieve a stable connection?

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Re:Deco M5 Constantly going offline - red light and then goes online by itself.-Solution
2020-08-11 09:20:09 - last edited 2020-08-11 09:20:13

@betocobra 

 

Hi, sorry to respond late.

 

We will do some troubleshooting and try to fix it first. Please confirm below:
1. What is the current network topology? How do you connect the two M5 together?

2. What about the stability of the front-end device when the M5 shows a red LED and stops working? With your computer connected to the modem directly, what are the IP address and default gateway? Below is the instruction to get it: https://www.tp-link.com/support/faq/838/

3. How often it loses connection? Have you ever tried to configure the 2nd Deco as the main unit to do a comparison test? Instruction as below: https://www.tp-link.com/support/faq/2400/

4. Besides, what is the current hardware and firmware version? Ensure both Deco M5s are running the latest firmware.
 
Good day. 

▶Check What's Currently Going on With Deco ▶Deco BE11000/ BE63_V2.6_1.1.7 Ready for Test ▶Deco BE25_V1_1.0.17 Ready for Test! ▶Update Deco BE65 Pro to the Latest 1.1.3 Firmware Now! Try to leave a Message if urgent help is required.
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Re:Deco M5 Constantly going offline - red light and then goes online by itself.-Solution
2020-08-11 09:20:09 - last edited 2020-08-11 09:20:13

@betocobra 

 

Hi, sorry to respond late.

 

We will do some troubleshooting and try to fix it first. Please confirm below:
1. What is the current network topology? How do you connect the two M5 together?

2. What about the stability of the front-end device when the M5 shows a red LED and stops working? With your computer connected to the modem directly, what are the IP address and default gateway? Below is the instruction to get it: https://www.tp-link.com/support/faq/838/

3. How often it loses connection? Have you ever tried to configure the 2nd Deco as the main unit to do a comparison test? Instruction as below: https://www.tp-link.com/support/faq/2400/

4. Besides, what is the current hardware and firmware version? Ensure both Deco M5s are running the latest firmware.
 
Good day. 

▶Check What's Currently Going on With Deco ▶Deco BE11000/ BE63_V2.6_1.1.7 Ready for Test ▶Deco BE25_V1_1.0.17 Ready for Test! ▶Update Deco BE65 Pro to the Latest 1.1.3 Firmware Now! Try to leave a Message if urgent help is required.
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