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PPPoE : Authentication failed, incorrect username or password, although it connects on PC

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PPPoE : Authentication failed, incorrect username or password, although it connects on PC

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PPPoE : Authentication failed, incorrect username or password, although it connects on PC
PPPoE : Authentication failed, incorrect username or password, although it connects on PC
2020-08-09 23:08:55 - last edited 2020-08-14 01:32:59
Model: Archer C20  
Hardware Version: V5
Firmware Version: 0.9.1 4.17 v0001.0 Build 200526 Rel.70733n(5553)

I am 100% sure that the username and the password are correct. I have tried changing the cloning the MAC address to the computer I connected it to, but I still get this error. 2 days ago, after trying for an hour it connected finally, but I had to reboot the router today and it started showing the error again.

 

 

Here is the system log : 


13    1970-01-01 00:03:23    PPP    Error    ppp2
14    1970-01-01 00:03:23    PPP    Information    ppp2 rcvd [LCP TermAck id=0x5]
15    1970-01-01 00:03:23    PPP    Information    ppp2 sent [LCP TermAck id=0x4]
16    1970-01-01 00:03:23    PPP    Information    ppp2 rcvd [LCP TermReq id=0x4]
17    1970-01-01 00:03:23    PPP    Information    ppp2 sent [LCP TermReq id=0x2 "Failed to authenticate ourselves to peer"]
18    1970-01-01 00:03:23    PPP    Warning    ppp2 LCP down
19    1970-01-01 00:03:23    PPP    Error    ppp2 LCP down
20    1970-01-01 00:03:23    PPP    Error    ppp2 Failed to authenticate ourselves to peer
21    1970-01-01 00:03:23    PPP    Information    ppp2 rcvd [PAP AuthNak id=0x1 "mac validation failed: c"]
22    1970-01-01 00:03:21    PPP    Information    ppp2 sent [PAP AuthReq id=0x1 user="username" password=<hidden>]
23    1970-01-01 00:03:21    PPP    Information    ppp2 sent [LCP ConfAck id=0x3 <mru 1492> <magic 0xc76bea4c> <auth pap>]
24    1970-01-01 00:03:21    PPP    Information    ppp2 rcvd [LCP ConfReq id=0x3 <mru 1492> <magic 0xc76bea4c> <auth pap>]
25    1970-01-01 00:03:21    PPP    Information    ppp2 sent [LCP ConfRej id=0x2 <pcomp>]
26    1970-01-01 00:03:21    PPP    Information    ppp2 rcvd [LCP ConfReq id=0x2 <pcomp> <mru 1492> <magic 0xc76bea4c> <auth pap>]
27    1970-01-01 00:03:19    PPP    Information    ppp2 rcvd [LCP ConfAck id=0x1 <mru 1492> <magic 0x34dee759>]
28    1970-01-01 00:03:19    PPP    Information    ppp2 sent [LCP ConfReq id=0x1 <mru 1492> <magic 0x34dee759>]
29    1970-01-01 00:03:19    PPP    Information    ppp2 sent [PADI Host-Uniq(0x00000676)]

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#1
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1 Accepted Solution
Re:PPPoE : Authentication failed, incorrect username or password, although it connects on PC-Solution
2020-08-10 02:56:49 - last edited 2020-08-14 01:32:59

@soitchu 

 

Hello, do you mean you have internet access when you plug the modem directly to your PC and dial-up? 

 

When did you purchase this C20? Try to test the line with another router if possible.

 

Who is your ISP? If you confirmed the username and password are correct and there are no limitations on the ISP side, but still cannot build the PPPoE connection successfully, try to reset the C20 one more time to its factory defaults and dial-up again.

 

Thanks.

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Re:PPPoE : Authentication failed, incorrect username or password, although it connects on PC-Solution
2020-08-10 02:56:49 - last edited 2020-08-14 01:32:59

@soitchu 

 

Hello, do you mean you have internet access when you plug the modem directly to your PC and dial-up? 

 

When did you purchase this C20? Try to test the line with another router if possible.

 

Who is your ISP? If you confirmed the username and password are correct and there are no limitations on the ISP side, but still cannot build the PPPoE connection successfully, try to reset the C20 one more time to its factory defaults and dial-up again.

 

Thanks.

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Re:PPPoE : Authentication failed, incorrect username or password, although it connects on PC
2021-05-21 10:05:08

@soitchu 

 

I am facing the same issue, PPPoE connection works fine on my PC but fails on my router. Even log shows exactly same entries that you have you mentioned. Have you got this issue fixed? 

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#3
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Re:PPPoE : Authentication failed, incorrect username or password, although it connects on PC
2021-05-21 16:01:49

@Sujil_C 

Yes, kind of. I am not sure how these protocols work exaclty, but authenticating it on my PC first and then quickly disconnecting the wire from the PC and connecting it to the router worked for me most of the times. This seems pretty janky though. Also, the issue went away overtime and I don't need to do that anymore. What's your ISP?

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Re:PPPoE : Authentication failed, incorrect username or password, although it connects on PC
2021-05-21 16:03:44

@Sujil_C 

 

Also check with your ISP and see if you can get a MAC address that's binded to your account. It didn't really matter in my case, but do it just to cover all bases.

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Re:PPPoE : Authentication failed, incorrect username or password, although it connects on PC
2021-05-22 09:14:33

@soitchu 

 

Thanks for the response. I tried the same trick of authenticating from PC, but not worked. I will check with my ISP whether they can bind the router mac id.

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