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Online upgared firmware is not working.

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Online upgared firmware is not working.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

SebV

2020-08-18 15:43:35 - last edited 2020-08-21 03:34:52

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Online upgared firmware is not working.

2020-08-18 15:43:35 - last edited 2020-08-21 03:34:52

Model: Archer AX10

Hardware Version: V1

Firmware Version: 1.0.7 Build 20191206 Rel. 8935(4555)

Hi all,

I have a problem with upgrade via GUI, when I click on UPGRADE button, the system displayed the notification: "Unable to connect to the cloud server. Please try again later". But I am connected to the cloud server.

Log: 2020-08-18 17:38:45 CLOUD ERROR [10787] connect download server fail

Do you have a solution to this problem?

Thanks, Seb.

1 Accepted Solution

Kevin_Z

2020-08-21 03:34:44 - last edited 2020-08-21 03:34:52

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Re:Online upgared firmware is not working.-Solution

2020-08-21 03:34:44 - last edited 2020-08-21 03:34:52

@SebV

Hi, can you try to upgrade the firmware manually as below?

1. Download the latest firmware from the TP-Link official website:

https://www.tp-link.com/support/download/archer-ax10/#Firmware

2. Refer to the instructions below to update it:

https://www.tp-link.com/support/faq/2139/

May this help.

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3 Reply

Kevin_Z

2020-08-19 06:34:44 - last edited 2020-08-21 03:34:49

Posts: 21782

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Re:Online upgared firmware is not working.

2020-08-19 06:34:44 - last edited 2020-08-21 03:34:49

@SebV

Hello,

As per this error message, the router seems to fail to connect to the TP-Link Cloud server, please confirm below:

1. Confirm whether the system time of the router is correct. If the router cannot synchronize the time using the built-in NTP server, it is suggested to manually modify the NTP server in Time Settings into time.windows.com or Google the local NTP server in your region.

2. Change the WAN DNS server into 8.8.8.8 and 8.8.4.4.

May it help.

SebV

LV1

2020-08-19 13:22:29

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Re:Online upgared firmware is not working.

2020-08-19 13:22:29

Hi @Kevin_Z,

thank you for your answer, but it is not better. Time and Date is correct (Prague timeline). I added new static routing WAN (8.8.8.8 and 8.8.4.4), but this fix is not working. After click on upgrade, same notification is displayed