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Rebooting router almost everyday due unknown problems. Archer VR1200v

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Rebooting router almost everyday due unknown problems. Archer VR1200v

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Rebooting router almost everyday due unknown problems. Archer VR1200v
Rebooting router almost everyday due unknown problems. Archer VR1200v
2020-08-24 07:40:52 - last edited 2020-08-24 07:43:26
Model: Archer C1200  
Hardware Version: V1
Firmware Version: v1.0.6

My ISP is Unifi (Malaysia)

 

It started a year ago i think? when my connection to the internet suddenly stopped and i had to restart to make it work again and it would happen hours after rebooting, sometimes the internet status on router page would say it's dns problem(Please configure your DNS manually.)  and sometimes it'd say my phone cable is not working or something like that, i had checked my cables and they are in good condition and i have no idea what to do to make it work and stable

 

Thanks, 

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#1
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8 Reply
Re:Rebooting router almost everyday due unknown problems. Archer VR1200v
2020-08-25 08:40:56

@whaddupbij 

Good day.

Thank you very much for your time and patience.

I got feedback about this error message before and after some tests, it was caused by the lower bandwidth provided by ISP.

So if you do not minds, please help me check the following information:

  1. What is the hardware version and firmware of Archer VR1200V?
  2. Who is your internet service provider?
  3. Can I have pictures of advanced>status>internet info section and DSL info section?
  4. Have you ever checked with the internet service provider to see if there is any unstable issue on their side?

Thank you!

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#2
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Re:Rebooting router almost everyday due unknown problems. Archer VR1200v
2020-08-26 03:15:28

@Sunshine These are the information you need 

 

1. Firmware Version:v1.0.6 Hardware Version:Archer VR1200v v1 00000000

2. Unifi (Malaysian ISP)

3. I just rebooted the router again after it happened again. so this is a fresh screenshot.

 

4.I have not, but I'm pretty sure this has nothing to do with their side, probably just the way they did setup on my router 

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#3
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Re:Rebooting router almost everyday due unknown problems. Archer VR1200v
2020-08-26 06:20:15

i keep on getting the same “The key may be incorrect” message on my T4U device.. thing is brand new but it wont work!!

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#4
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Re:Rebooting router almost everyday due unknown problems. Archer VR1200v
2020-08-30 02:19:53

@sharonfrankklin 

Hi,

Have you tried the wireless password of your main router?

Can I have a picture of the error message’ The key may be incorrect’?

Thank you very much!

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#5
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Re:Rebooting router almost everyday due unknown problems. Archer VR1200v
2020-08-30 02:24:39

@whaddupbij 

Good day.

How long have you had the modem and when did this issue start?

Did both wireless connection and wired connection have the same unstable issue?

If it happened again, could you please log in and save a copy of the system log before you reboot or restart the modem？

By the way, have you tried to change a different phone cable and reset the modem to the factory default and set it up again from scratch?

Thank you!

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#6
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Re:Rebooting router almost everyday due unknown problems. Archer VR1200v
2020-08-31 02:59:48

@Sunshine

 

 1. I've had this modem for 1year+ and I couldn't remember when it started.

2. Yes, both. 

3. I tried, The system log was blank, I couldn't save a copy.

4. I called them a few months ago, and I suppose they did the factory default. 

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#7
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Re:Rebooting router almost everyday due unknown problems. Archer VR1200v
2020-09-01 02:05:44

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#8
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Re:Rebooting router almost everyday due unknown problems. Archer VR1200v
2020-09-10 03:28:52

@whaddupbij 

Good day,

Sorry for the delay.

In this way, you could try to contact the shop retailer or local support team to get it replaced first:

Technical Support:

1800 2288 87 (MON - SUN 10AM-7PM, Toll Free)

Warranty & RMA support:

+603 2141 4358 (Malay & English Service)

Technical Support E-mail:

support.my@tp-link.com

Thank you very much!

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#9
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Views: 827

Replies: 8

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