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Deco M5 Stopped working - ISP works fine..repeated connections/reset on Deco turns the light to RED

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Deco M5 Stopped working - ISP works fine..repeated connections/reset on Deco turns the light to RED

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Ramzee

2020-08-27 18:59:23 - last edited 2020-08-28 12:06:36

Posts: 1

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Registered: 2020-08-27

Deco M5 Stopped working - ISP works fine..repeated connections/reset on Deco turns the light to RED

2020-08-27 18:59:23 - last edited 2020-08-28 12:06:36

Model: Deco M5

Hardware Version: V3

Firmware Version:

hello experts

My Deco M5 stopped working abruptly today, initial troubleshooting didn;t help, called ISP - they tested my modem is working and a hard-wired connection worked.

but as soon as I remove the ethernet and hook it to DECO and run through the setup - Turns RED and nothing works

Its frustating - spent $300 to buy this thinking this will be the right solution , looks like a cheap $40 wireless router would work better?

Any help appreciated

1 Accepted Solution

David-TP

2020-08-28 12:06:14 - last edited 2020-08-28 12:06:36

Posts: 12306

Helpful: 1698

Solutions: 1084

Stories: 9

Registered: 2020-04-14

Re:Deco M5 Stopped working - ISP works fine..repeated connections/reset on Deco turns the light to RED-Solution

2020-08-28 12:06:14 - last edited 2020-08-28 12:06:36

@Ramzee

Hello,

Sorry to hear that you have some difficulties in setting up the Deco M5. We can do further troubleshooting and try to fix it.

1. What is the current network topology/diagram?

2. With your computer connected to the modem directly, please check whether you can access the internet and the IP address obtained.

https://www.tp-link.com/support/faq/838/

3. Try to power cycle the modem and the Deco M5 to give it a go.

Besides, here is troubleshooting guidance you can refer to:

Fail to setup main Deco

May it help.

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.

Recommended Solution

1 Reply

David-TP

2020-08-28 12:06:14 - last edited 2020-08-28 12:06:36

Posts: 12306

Helpful: 1698

Solutions: 1084

Stories: 9

Registered: 2020-04-14

Re:Deco M5 Stopped working - ISP works fine..repeated connections/reset on Deco turns the light to RED-Solution

2020-08-28 12:06:14 - last edited 2020-08-28 12:06:36

@Ramzee

Hello,

Sorry to hear that you have some difficulties in setting up the Deco M5. We can do further troubleshooting and try to fix it.

1. What is the current network topology/diagram?

2. With your computer connected to the modem directly, please check whether you can access the internet and the IP address obtained.

https://www.tp-link.com/support/faq/838/

3. Try to power cycle the modem and the Deco M5 to give it a go.

Besides, here is troubleshooting guidance you can refer to:

Fail to setup main Deco

May it help.

Deco M5 Stopped working - ISP works fine..repeated connections/reset on Deco turns the light to RED

Deco M5 Stopped working - ISP works fine..repeated connections/reset on Deco turns the light to RED

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