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Getting the IPv4 address of a Deco wired device

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Getting the IPv4 address of a Deco wired device

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Getting the IPv4 address of a Deco wired device
Getting the IPv4 address of a Deco wired device
2020-08-27 22:35:31 - last edited 2020-09-13 22:20:33
Model: Deco M5  
Hardware Version: V3
Firmware Version: 1.4.7 Build 20200725 Rel. 63377

Hi all

 

Moved home, now on NBN in Australia and needed to change my router and extend my range.

 

I've set up my M5 trio, with one wired to my TP-Link router, and the other two in WiFi mesh.  I have a Synology NAS, which I've plugged into one of these two.  It was previously direct into my old router.

 

I can't see it on the Deco admin page, or the router's admin page at all - it's like it just isn't on the network.  So - no idea what it's IPv4 address is.

 

However - it has retained its old DNS name from my old setup - and I can ping it and get an IPv6 address - not much use to me in a browser though.  Interestingly, my old drive share is still working - I guess because this uses some Microsoft protocol.  But what I can't do, is log into the NAS web portal - I need an IP address for that, and the DNS name is not working.

 

Would be very grateful for any advice on how to get an IPv4 address for the NAS.

 

 

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#1
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1 Accepted Solution
Re:Getting the IPv4 address of a Deco wired device-Solution
2020-09-02 07:30:23 - last edited 2020-09-13 22:20:33

@Cobbnut 

 

Hi,

 

According to the pic you attached, it seems that the Deco is working as a router and it is assigning IPv4 address for the LAN devices, while the 192.168.1.23 is not in the IP range of the router, so there might be an issue accessing it locally.

 

You may try to change the IPv4 address on your NAS to 192.168.68.23 to give it a go.

 

If the WAN IPv4 address is not in the 192.168.1.x range on the Deco, you may change the LAN IP address of the Deco to 192.168.1.1 as an alternative if you cannot do it on your NAS.

 

May it help.

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#6
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Re:Getting the IPv4 address of a Deco wired device
2020-08-28 09:26:05

@Cobbnut 

 

Hi, is the Synology NAS using a static IPv4 address? If it is using a static IPv4 address, it won't show up on the Deco app.

 

You may try to disable the IPv6 connection on your PC and try to ping the NAS'DNS name, show us the ping result.

 

Thanks.

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#2
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Re:Getting the IPv4 address of a Deco wired device
2020-08-29 07:52:55 - last edited 2020-08-29 07:53:43

@TP-Link_Deco 

Thanks for the response.  

 

Yes - it has to have a static IP.  I can live with it not showing up, although it would be good if this could be fixed at some point.

 

Here is my before- and after disabling IPv6 on a Windows 10 pc:

 

C:\Users\xxx>ping -a XxxxXxx

Pinging XxxxXxx.local [fe80::211:32ff:fe3f:f76f%11] with 32 bytes of data:
Reply from fe80::211:32ff:fe3f:f76f%11: time=5ms
Reply from fe80::211:32ff:fe3f:f76f%11: time=4ms
Reply from fe80::211:32ff:fe3f:f76f%11: time=4ms
Reply from fe80::211:32ff:fe3f:f76f%11: time=4ms

Ping statistics for fe80::211:32ff:fe3f:f76f%11:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 4ms, Maximum = 5ms, Average = 4ms

C:\Users\Timxxxping -a XxxxXxx

Pinging XxxxXxx.local [192.168.1.23] with 32 bytes of data:
Reply from 192.168.1.100: Destination host unreachable.
Reply from 192.168.1.100: Destination host unreachable.
Reply from 192.168.1.100: Destination host unreachable.
Reply from 192.168.1.100: Destination host unreachable.

Ping statistics for 192.168.1.23:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
 

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#3
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Re:Getting the IPv4 address of a Deco wired device
2020-09-02 02:19:48

@Cobbnut 

 

Hello,

 

Is the IPv4 address of the NAS 192.168.1.23? Is the Deco working as an AP or router? How about other devices in the network, are they getting the same IPv4 address as 192.168.1.x?

 

Thanks.

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#4
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Re:Getting the IPv4 address of a Deco wired device
2020-09-02 05:54:20

@TP-Link_Deco 

 

Yes it is 192.168.1.23 and the Deco is in router mode - which I assume is the appropriate mode and was out-of-the-box.

 

Here's my PC's config

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#5
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Re:Getting the IPv4 address of a Deco wired device-Solution
2020-09-02 07:30:23 - last edited 2020-09-13 22:20:33

@Cobbnut 

 

Hi,

 

According to the pic you attached, it seems that the Deco is working as a router and it is assigning IPv4 address for the LAN devices, while the 192.168.1.23 is not in the IP range of the router, so there might be an issue accessing it locally.

 

You may try to change the IPv4 address on your NAS to 192.168.68.23 to give it a go.

 

If the WAN IPv4 address is not in the 192.168.1.x range on the Deco, you may change the LAN IP address of the Deco to 192.168.1.1 as an alternative if you cannot do it on your NAS.

 

May it help.

Deco Monthly Recap- Check What's Currently Going on With Deco KidShield Test Recruitment, Share Your Ideas With us! Deco APP 2FA is Ready!
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#6
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Re:Getting the IPv4 address of a Deco wired device
2020-09-13 22:20:17 - last edited 2020-09-13 22:20:32

@TP-Link_Deco 

 

A quick note of thanks for this - reading through your post made me realise that the Deco actually has its own address range of 192.168.68.x - I hadn't spotted this.  I plugged the NAS into the router, logged in and changed it to dynamic, then plugged it into the Deco, logged in and changed it back to statis - with its new IP address.  Then it was just a matter of reconviguring my various services - and since your tp-link equipment seems much happier using the router's friendly name, I've changed most fixed references to that, rather than the IP address.

 

Thanks again!

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#7
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Re:Getting the IPv4 address of a Deco wired device
2020-09-15 07:23:21

@Cobbnut 

 

Hi, thanks for the update and it's glad to hear that the issue is resolved. Congrats.^_^

 

If need any further help, just let us know.

 

Good day~

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#8
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Replies: 7

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